1. It takes a great man to be a good listener. -Calvin CoolidgeCalvin Coolidge

2.  So when you are listening to somebody, completely, attentively, then you are listening not only to the words, but also to the feeling of what is being conveyed, to the whole of it, not part of it. Jiddu Krishnamurti

3. Active Listening Activity  The Wright Family Story Gather in a Circle Listen to the story When you hear the words “Right” or “Left” you will pass your item to the right or left.

4. Wright Family Discussion  Discussion: Was it hard to listen and pass the objects at the same time? Why is it hard to concentrate on what is being said when you are busy doing something else? Did you get frustrated when you or others couldn’t keep up with the story? Write a 5 sentence summary of the story.

5. EFFECTIVE AND ACTIVE LISTENING  Effective listening: the listening to the words of the speaker and the meaning of the words.  Active listening: the process in which the listener takes active responsibility to understand the content and feeling of what is being said and then checks with the speaker to see if he/she heard what the speaker intended to communicate.

6. ELEMENTS OF EFFECTIVE AND ACTIVE LISTENING  Content  Feelings  Process  Clarification

7. ACTIVE LISTENING SKILLS  Check attitude and atmosphere  Keep the channel open and avoid short circuits  Listening requires response from listener  Keep the door open

8. METHODS TO TEST UNDERSTANDING  Parroting  Paraphrasing  Clarifying

9. How do you react? People react to what you say in the following ways: 55% facial expressions 38% voice 7% word

11. Listening Blocks: Definition: Things that we do that stop or halt communication.

12. Listening Blocks  I must defend my position

13. Interrupting  Breaking into the conversation before the other person has finished speaking.

14. I’m looking for an Entrance-  Don’t be more concerned with what you have to say than what is being said.

15. I don’t have time to listen to you  If the current time is not convenient, simply tell the other person that another time would be better, that you are busy right now

16. I already know what you have to say.  You don’t know what another person is going to say until they have said it. Listen!

17. I know what you should do…  Don’t give advice unless it’s asked for.