1. Say What? The Fine Art of Listening June 8, 2007

2. Today’s Agenda Key Words Pre-Quiz The Fine Art of Listening Project!

3. Key Words Listening 1.To make an effort to hear something: listen to the radio; listening for the bell. 2.To pay attention; heed: "She encouraged me to listen carefully to what country people called mother wit" (Maya Angelou).

4. Distracter A person or thing that distracts the attention.

5. Synthetic Not real or genuine; artificial; a synthetic chuckle at a poor joke.

6. People-oriented listener Those who are people-oriented show a strong concern for others and their feelings. They are external in focus, getting their energy from others and find much meaning in relationships, talking about 'we' more than 'you' or 'they'. external

7. Content-oriented listener People who are content-oriented are interested more in what is said rather than who is saying it or what they are feeling. They assess people more by how credible they are and will seek to test expertise and truthfulness.

8. Action-oriented listener Action-Oriented listeners focus on are interested first on what will be done, what actions will happen, when and who will do them. They seek 'so what' answers in their questions and look for plans of action. They like clear, crisp descriptions and answers that are grounded in concrete reality. They like structure, bullet-points and numbered action items.

9. Time-oriented listener People who are time-oriented have their eyes constantly on the clock. They organize their day into neat compartments and will allocate time for listening, though will be very concerned if such sessions over-run.

10. What type of a listener are you? –People-oriented –Content-oriented –Action-oriented –Time-oriented

11. Listen More Talk Less Quiz Listening effectively means all you have to do is hear what the other person is saying. TrueFalse

12. List two ways that you can demonstrate you are listening to another person: a.__________________________________ b. __________________________________

13. List two examples of poor listening skills: a.__________________________________ b. ______________________________ ____

14. A good listener listens with body language as much as with his/her ears. TrueFalse

15. The reason why we have two ears and one mouth is a reminder that we should listen more than we talk. TrueFalse

16. Video Vignette: Say What? The Fine Art of Listening. Wait! Come back the movie just started.

17. Are you a good listener or a bad listener? 1. Using the Internet research the following: Different styles of Listening Bad listening habits Good listening habits Why people do not listen? (list reasons) Why people should listen? (list reasons) 2. Create a PowerPoint presentation explaining your findings from above. 3. Save your work to a disk and turn in your disk for credit. (If you need a disk come and get one!)