1. GEB 3213 Lecture 11 Outline Working in Teams

2. Why form groups and teams? 1._________________ 2.Faster response 3. _________________ 4. Greater “buy-in” 5. Less resistance to change 6. ____________________ 7. ___________________

3. Interpersonal Communication Communication between people Crucial for teamwork Teams more and more common What skills are involved? ________________

4. Listening Why is listening harder on job than in class? _______________________________ What are acknowledgement responses?

5. Active Listening What are the three kinds of feedback involved in active listening? 1._________________________ 2._________________________ 3. _________________________

6. 14 Deadly Sins in Listening 1. Interrupting the speaker. 2. _________________________ 3. Rushing the speaker and making him feel that he's wasting the listener's time. 4. _________________________ 5. Getting ahead of the speaker and finishing her thoughts.

7. 14 Deadly Sins in Listening 6. Not responding to the speaker's requests. 7. _________________________ 8. Forgetting what was talked about previously. 9. _________________________

8. 14 Deadly Sins in Listening 10. _________________________ 11. Feeling uncomfortable with silence. If someone you're talking with pauses, you pick up the slack in a heartbeat and interrupt the speaker's thought. 12. _________________________

9. 14 Deadly Sins in Listening 13. Letting emotions rule. The speaker says something that makes you feel defensive or attacked. You quit listening and respond to the heat of the moment instead. 14. _________________________

10. Active Responses _________________________ Mirror speaker’s feelings State your own feelings _________________________

11. Conversational Style Conversational style - our talk patterns; ways we show-- _________________________ _________________________ _________________________

12. Conversational Style What elements make up your conversational style? Rate of speech __________________ Persistence when turn missed __________________ __________________.

13. Nonverbal Communication Name two characteristics of open body positions: 1. 2. Name three characteristics of closed (defensive) body positions: 1. 2. 3. Hands in pockets

14. Group Interactions What happens during the forming stage? Begin to define task _________________________________ _________________________________.

15. Group Interactions What happens during the storming—or conflict stage? Clarify procedures so everyone knows what to do _________________________________ _________________________________.

16. Group Interactions What happens during Norming—the longest stage? Most comments need to deal with information _________________________________ _________________________________.

17. Group Interactions Forming Storming Norming _________

18. Group Interactions What happens during performing—or the consensus stage? _________________________________ _________________________________.

19. Negative Actions in Groups Dominating ______________

20. 5 5 Blocking Responses Ordering, threatening _______________________ Minimizing the problem _______________________

21. Interpersonal Relationships Regulating participation _______________________ Maintaining mutual respect _______________________ Instigating conflict Based on Cragan and Wright, Communication in Small Groups, 5e, Wadsworth, 1999. Skills for Team Leaders

22. Attributes of Successful Student Groups Clear deadlines Frequent meetings _______________________

23. Peer Pressure & Groupthink What is Groupthink ? Name three correctives: _______________________ ______________________ _______________________

24. Methods for Reaching Group Decisions _____________ Consensus _____________ Averaging _____________ What are the advantages and disadvantages of each method?

25. Conflict Resolution Name 5 means of conflict resolution: 1. Be sure group members actually disagree 2. ______________________________ 3. Discover needs each person is trying to meet 4. __________________________ 5. __________________________

26. Strategies for Effective Conflict Resolution 1.In conflict resolution, how should you respond to an attack? 2. Use the ________ person.

27. 3. Work to maintain a _____________. 4. Practice _______________________. Strategies for Effective Conflict Resolution

28. 5. Avoid _______________________. 6. Don’t use _____________ language. 7. When provoked, try a _____________ check. Strategies for Effective Conflict Resolution

29. 8. What are three means of clearing the air? Strategies for Effective Conflict Resolution

30. Constructive Responses to Criticism ________________________ Checking for feelings ________________________ Buying time with limited agreement ________________________

31. Effective Meeting Guidelines State purpose of meeting at beginning ________________________ Allow time for discussion ________________________

32. Effective Meeting Guidelines Summarize ________________________ Summarize ______________________

33. Collaborative Writing Working with other writers to produce a single document Requires attention to— ________________________

34. Collaborative Writing Planning Make analysis explicit; know where you agree and disagree Plan organization, format, and style before anyone writes ________________________ ________________________.

35. Collaborative Writing Revising Evaluate content, discuss revisions as group ________________________

36. Make Group Process Work Note that people have different ways of expressing themselves Don’t assume that ________________________

37. Next Week Communicating across Cultures