1. Intro Kinds of listening Causes of poor listening How to become a better listener

2. Introduction Most people are horrible listeners –We fake listening There are two exceptions –Successful people –Great students

3. Appreciative –Music, TV, comedian Empathic –Provide emotional support, counselor, doctor Comprehensive –Listening to lectures, directions Critical –Evaluate a message to accept or reject it –Sales pitch –Political campaign speech –Lawyer’s arguments

4. Causes of Poor Listening Not concentrating Spare brain-time choosing to concentrate internal conversations Jumping to conclusions –Listening to those closest to us Focusing on delivery or appearance –Accent, dress, height, appearance

5. Becoming a better listener Stop –Distractions –Internal noise Make a conscious effort to concentrate Try to anticipate what the speaker will say Mentally review what the speaker has said Look –For non-verbal message –Eye contact Listen –Practice listening –Take it serious –For main points