1. Improve Workplace Active Listening Group 1

2. Table of Contents  What is Listening?  Forms of Listening  Barriers to Listening  Listening Process  What is Active Listening?  What is Workplace Listening?  Difference of Workplace listening to a classroom type discussion  Steps to Improve Active Workplace Listening  What is Listening?  Forms of Listening  Barriers to Listening  Listening Process  What is Active Listening?  What is Workplace Listening?  Difference of Workplace listening to a classroom type discussion  Steps to Improve Active Workplace Listening

3. What is listening?  It is often confused with hearing.  Hearing is a biological process that can be scientifically explained.  Listening is a neurological cognitive regarding the process of auditory stimuli received by the auditory system.  Hearing is a physical process, listening is a mental one. It involves comprehending and retaining what is heard.  It is often confused with hearing.  Hearing is a biological process that can be scientifically explained.  Listening is a neurological cognitive regarding the process of auditory stimuli received by the auditory system.  Hearing is a physical process, listening is a mental one. It involves comprehending and retaining what is heard.

4. Forms of Listening  One on One  In a Small Group  In a Large Group  One on One  In a Small Group  In a Large Group

5. Barriers to Listening  Boredom or lack of interest of the audience  The listener’s attitude towards the speaker  A desire to change rather than accept the speaker  A tendency to make premature conclusion or to listen only for a pause so the speaker can be interrupted  The intrusion of the listener’s own values and attitudes  The listener’s tendency to judge the speaker  Boredom or lack of interest of the audience  The listener’s attitude towards the speaker  A desire to change rather than accept the speaker  A tendency to make premature conclusion or to listen only for a pause so the speaker can be interrupted  The intrusion of the listener’s own values and attitudes  The listener’s tendency to judge the speaker

6. Listening Process 1.Hearing – It is the first element in the listening process; hearing is a physiological process. 2.Filtering – It is the second element in listening process. It is the elimination of unwanted information. 3.Interpreting – The third element of the listening process. When interpreting, the listener’s mind assigns meaning to what they’ve heard. 4.Recalling – The fourth element involves remembering at a latter time the information that was interpreted earlier. 1.Hearing – It is the first element in the listening process; hearing is a physiological process. 2.Filtering – It is the second element in listening process. It is the elimination of unwanted information. 3.Interpreting – The third element of the listening process. When interpreting, the listener’s mind assigns meaning to what they’ve heard. 4.Recalling – The fourth element involves remembering at a latter time the information that was interpreted earlier.

7. What is Active Listening  Active listening is a way of listening and responding to another person that improves mutual understanding  The act of mindfully hearing and attempting to comprehend the meaning of words spoken by another in a conversation or speech.  Active listening is a way of listening and responding to another person that improves mutual understanding  The act of mindfully hearing and attempting to comprehend the meaning of words spoken by another in a conversation or speech.

8. What is Workplace Listening  It is a type of active listening that is generally employed in a professional environment.  Listening skills are imperative for career success, organizational effectiveness, and worker satisfaction.  Workplace listening includes understanding the listening process and its barriers that hamper the flow of that process.  It is a type of active listening that is generally employed in a professional environment.  Listening skills are imperative for career success, organizational effectiveness, and worker satisfaction.  Workplace listening includes understanding the listening process and its barriers that hamper the flow of that process.

9. Difference of Workplace Listening to a Classroom type of discussion  Listening on the job is more difficult than listening in university classes where experienced professors present well-organized lectures and repeat important points.  Workplace listening is more challenging because information is often exchanged casually.  It may be disorganized, unclear, and cluttered with extraneous facts.  Listening in groups is a lot harder since more than one person is talking at the same time and the topics change rapidly.  Listening on the job is more difficult than listening in university classes where experienced professors present well-organized lectures and repeat important points.  Workplace listening is more challenging because information is often exchanged casually.  It may be disorganized, unclear, and cluttered with extraneous facts.  Listening in groups is a lot harder since more than one person is talking at the same time and the topics change rapidly.

10. Steps in Improving Active Workplace Listening 1.Face the speaker and maintain eye contact. 2.Be attentive, but relaxed. 3.Keep an open mind. 4.Listen to the words and try to picture what the speaker is saying. 5.Don’t interrupt and don’t impose your “solutions.” 6.Wait for the speaker to pause to ask clarifying questions. 7.Ask questions only to ensure understanding. 8.Try to feel what the speaker is feeling. 9.Give the speaker regular feedback. 10.Pay attention to what isn’t said—to nonverbal cues. 1.Face the speaker and maintain eye contact. 2.Be attentive, but relaxed. 3.Keep an open mind. 4.Listen to the words and try to picture what the speaker is saying. 5.Don’t interrupt and don’t impose your “solutions.” 6.Wait for the speaker to pause to ask clarifying questions. 7.Ask questions only to ensure understanding. 8.Try to feel what the speaker is feeling. 9.Give the speaker regular feedback. 10.Pay attention to what isn’t said—to nonverbal cues.

11. Checklist for Improving Listening Stop Talking – Accept the role of listener by concentrating on the speaker’s words, no on what you response will be Work hard at Listening – Become actively involved; expect to learn something Block out competing thoughts – Concentrate on the message. Don’t allow yourself to daydream during lagtime Control the listening environment – Move to a quiet area where you wont be interrupted by telephone calls or visitors. Check to be certain that listeners can hear the speakers. Maintain an open mind – Know you biase and try to correct for them. Be tolerant of less- abled and different looking speakers. Provide verbal and non-verbal feedback. Encourage the Stop Talking – Accept the role of listener by concentrating on the speaker’s words, no on what you response will be Work hard at Listening – Become actively involved; expect to learn something Block out competing thoughts – Concentrate on the message. Don’t allow yourself to daydream during lagtime Control the listening environment – Move to a quiet area where you wont be interrupted by telephone calls or visitors. Check to be certain that listeners can hear the speakers. Maintain an open mind – Know you biase and try to correct for them. Be tolerant of less- abled and different looking speakers. Provide verbal and non-verbal feedback. Encourage the

12. Conclusion

13. Thank You!