1. Listening & Non-Verbal Communication Mrs. Berry 8 th Grade Medical Skills & Services

2. Listening Listening: the process of receiving, constructing and responding to spoken or nonverbal messages. Listening: the process of receiving, constructing and responding to spoken or nonverbal messages. To hear something with thoughtful attention. To hear something with thoughtful attention.

3. Listening Listening is with the mind Listening is with the mind Hearing with the senses Hearing with the senses Listening is conscious Listening is conscious An active process of eliciting information An active process of eliciting information Ideas, attitudes and emotions Ideas, attitudes and emotions Interpersonal, oral exchange Interpersonal, oral exchange

4. Listening Listening is an active process that has three basic steps. Listening is an active process that has three basic steps. 1.Hearing=hearing means listening enough to catch what the speaker is saying. 2.Understanding= the next part of listening happens when you take what you have heard and understand it in your own way. 3.Judging=after you are sure you understand what the speaker has said, think about whether it makes sense.

5. Listening Skills You can improve your listening skills by following some of these tips: You can improve your listening skills by following some of these tips: Maintain eye contact Eye contact keeps you focused on the job at hand and keeps you involved. Sit up straight and let the speaker know you understand. At appropriate times you may also smile, frown, laugh, or be silent. These are all ways to let the speaker know you are listening. Eye contact keeps you focused on the job at hand and keeps you involved. Sit up straight and let the speaker know you understand. At appropriate times you may also smile, frown, laugh, or be silent. These are all ways to let the speaker know you are listening.

6. Avoid distractions -don’t let your mind wander or be distracted by anything and everything. Avoid distractions -don’t let your mind wander or be distracted by anything and everything. Be an active listener - Ask yourself questions as you listen. What key points is the instructor making? Be an active listener - Ask yourself questions as you listen. What key points is the instructor making? Listen for main ideas – The main ideas are the most important points the speaker wants to get across. Pay special attention to statements that begin with phrases such as “ my point is ” or “ the thing to remember is” Listen for main ideas – The main ideas are the most important points the speaker wants to get across. Pay special attention to statements that begin with phrases such as “ my point is ” or “ the thing to remember is”

7. Nonverbal Communication Actions speaks louder than words!!!!

8. Non-Verbal Communication Non-verbal communication is the communication with which we convey messages through gestures, eye access cue, body movements, facial expressions, clothing, and eye contact. Non-verbal communication is the communication with which we convey messages through gestures, eye access cue, body movements, facial expressions, clothing, and eye contact. Non-verbal communication is the message or response not expressed or sent in words- hints, suggestions, indications. Non-verbal communication is the message or response not expressed or sent in words- hints, suggestions, indications.

9. Non-Verbal Communication Non-Verbal signals are unconscious parts of our behavior which is deeply rooted part in our entire makeup. Non-Verbal signals are unconscious parts of our behavior which is deeply rooted part in our entire makeup. In fact, it is the most basic part of our personality In fact, it is the most basic part of our personality NVC is the unspoken communication that goes on in every Face-to-Face encounter with another human being. NVC is the unspoken communication that goes on in every Face-to-Face encounter with another human being.

11. Body Language Body Language ”The bodily gestures, postures, and facial expressions by which a person communicates nonverbally with others” Body Language ”The bodily gestures, postures, and facial expressions by which a person communicates nonverbally with others” Body Language? Body Language? 1.Facial expressions 2.Eyes 3.Lips 4.Arms 5.Hands 6.Fingers

13. Touch Communicating through touch is another important nonverbal behavior Communicating through touch is another important nonverbal behavior Touch is culturally determined and each culture has a clear concept of what parts of the body one may touch. Touch is culturally determined and each culture has a clear concept of what parts of the body one may touch. Indians: typically don’t touch with the left hand. To do so is a social insult. Mannerly in India to receive anything from others is only allowed with right hand.

14. Touch can communicate Affection Affection Attention Attention Announcing a response Announcing a response Greetings inclusion Greetings inclusion Support Support

15. Tips to improve NV Communication Positive NV behavior improves your non-verbal communication effectiveness. Positive NV behavior improves your non-verbal communication effectiveness. You can improve your effectiveness as a non-verbal communicator by observing and analyzing both the physical interactions and the body language, appearance, gestures, vocal cues, eye contact, and touching behavior of the participants. You can improve your effectiveness as a non-verbal communicator by observing and analyzing both the physical interactions and the body language, appearance, gestures, vocal cues, eye contact, and touching behavior of the participants.

20. In your notebook Title – nonverbal communication Title – nonverbal communication Number your paper 1-10 Number your paper 1-10 Describe in your own words what each number is saying in their non-verbal body language. Classwork- will be graded Good Luck!

22. 2 nd assignment Title – nonverbal communication Title – nonverbal communication Number your paper 1-13 (notebook) Number your paper 1-13 (notebook) with the provided list fill in the blanks with what each gesture represents. Classwork- will be graded Good Luck