1. Listening

2. Listening Facts 80% of your daily communication is listening. We think 4Xs faster than we can speak. The average person speaks 120-150 words per min. Listening barriers- noise (internal and external) Distracting appearance Prejudice Lack of believability (no credibility) Internal distractions Lack of knowledge

3. Steps of listening Receiving- being able to physically hear Interpreting- understanding Evaluating- critical thinking Responding- feedback – Difference between listening and hearing

4. Types of Listening Informational- for info Critical- to examine info (true or false) Creative- recreational Empathetic- for emotional support

5. Tips for being a good Listener Give full attention- avoid distractions Concentrate on the meaning, not the words Summarize messages in your head Don’t interupt Ask questions Give feedback Listen for main ideas- repetition Watch for nonverbals Keep an open mind