1. Our Iceberg Is Melting
By: John Kotter

2. Main Characters
Fred
Alice
Louis
Buddy
The Professor
NoNo

3. The 8 Step Process of Successful Change
Set the Stage
Create a Sense of Urgency
Need for change; act immediately
Pull Together the Guiding Team
Leadership skills, credibility, communications ability, authority, analytical skills, and sense of urgency

4. 8 Steps (cont.) Decide What to Do
Develop the Change Vision and Strategy
Clarify future from past; make future a reality

5. 8 Steps (cont.) Make it Happen
Communicate for Understanding and Buy In
Make others understand and accept vision and strategy
Empower Others to Act
Remove barriers
Produce Short-Term Wins
Visible successes A.S.A.P.
Don’t Let Up
Initiate change until vision is a reality

6. 8 Steps (cont.) Make It Stick Create a New Culture
New behaviors replace old traditions