1. Austin Habitat for Humanity Website Final Usability Report Hyeyoung Kim Jonghun Kim Li Cao INF 385P Introduction to Usability School of Information University of Texas at Austin

2. Outline Introduction to Austin Habitat for Humanity website. Introduction to Usability test. Methodology Results Usability findings and Recommendations

3. Introduction to Austin Habitat for Humanity Website Habitat for Humanity International is a Christian organization. Austin Habitat for Humanity This website is a place for everyone.

4. Introduction to our usability test (1) Study purpose : Test the usability of the website, using representative users.

5. Introduction to our usability test (2) Study Summary What data we collected? This website is successful if users can find information about : 1. How to apply a home? 2. How to support the organization through volunteering/donating? 3. Other key services.

6. Methodology ( 1 ) End-user test method Participants Half male, half female. Various backgrounds. Familiar with Internet. None of them have use Austin Habitat for Humanity website before.

7. Methodology ( 2 ) Procedure Orientation script Initial Survey Critical Tasks Final Survey

8. Methodology ( 3 ) Task Scenarios Apply a home Donate Money Being a volunteer Find the calendar Find photos Find information about women builders

9. Methodology ( 4 ) Evaluation Measures For the identified usability problems, we provided a criticality rating in regarding of the following table.

10. Criticality Rating Criticality Description Criticality Definition 4Critical The identified issue is so severe that: Critical data may be lost The user may not be able to complete the task The user may not want to continue using the application 3Major Users can accomplish the task but only with considerable frustration and/or performance of unnecessary steps Non-critical data may be lost The user will have great difficulty in circumventing the problem Users can overcome the issue only after they have been shown how to perform the task 2Moderate The user will be able to complete the task in most cases, but will undertake some moderate effort in getting around the problem The user may need to investigate several links or pathways through the system to determine which option will allow them to accomplish the intended task Users will most likely remember how to perform the task on subsequent encounters with the system 1Minor An irritant A cosmetic problem A typographical error

11. Participants

12. Participant Web Experience

13. Data we collect Quantitative data collected during testing Time to complete each task Number of test participants completing tasks with extra time Number of problems encountered Qualitative data collected during testing facial expressions verbal comments when test participants "thought out loud“ spontaneous verbal expressions (comments)

14. Completion Times for Tasks

15. Satisfaction data

16. Satisfaction Data (cont’d)

17. Suggestions and Comments

18. Good Findings Easy to navigate : left side navigation bar : clear labels : bread crumb Contact Info http://www.austinhabitat.org/index.php

19. Moderate Findings Unnecessary log in procedure just to see the calendar Recommendation : Remove the log in process http://www.austinhabitat.org/volunteer/calendar.php

20. Moderate Findings (cont’d) Hard to read font-style : excessive use of italic font style : the capitalized sentences Recommendation: : Choose the most important phrase and make it bold or italic http://www.austinhabitat.org/volunteer/index.php

21. Moderate Findings (cont’d) Users have difficulty knowing how to enlarge thumbnail pictures. Recommendation: : Double clicking make the size bigger : Change the link text - “To enlarge images and view the image from the beginning” http://www.austinhabitat.org/photogallery/index.php

22. Moderate Findings (cont’d) Undesirable location of pictures lists Recommendation: : Display the title list through the dropdown boxes by each category (such as place or time) http://www.austinhabitat.org/volunteer/index.php

23. Minor Findings Unnecessary icons on left-side navigation bar Confusing underline Indistinguishable linkable text color Avoid “Click here.” http://www.austinhabitat.org/volunteer/index.php

24. Any Questions? Thank you for you time!