1. 1 Learning & Sharing Across Boundaries Your media strategy

2. 2 Media Choices There are so many available tools it’s hard to know which to use. Email Intranet Portals Conference Calls Discussion Boards Group Decision Support Systems

3. 3 Media Matrix

4. 4 E-Mail When to UseWhen Not To Short term alerts Follow-up to decisions Check-in tool Decision making Problem solving Urgent exchanges

5. 5 E-Mail Establish norms up front Establish e-mail as a default mechanism to check-in with your team Avoid lengthy expounding Break up the text Use personal style considerations Use subject headings Use e-mail to support team building activities Use the “all-team” mailing list judiciously Use e-mail to recognize the individual in the team Review the most up to date “netiquette” and avoid flaming Tips & Tricks

6. 6 Group Decision Support Systems When to UseWhen Not To Generate data Support convergence Get a snapshot Substitute for dialogue Sole decision method

7. 7 Group Decision Support Systems use as ice-breaker at the beginning of a meeting pause frequently to check in with group during the process allow adequate time to discuss the meaning of the data engage participants in making choices about when and whether to use a process don't use too many different processes in the same session Tips & Tricks

8. 8 Audio Conferencing When to UseWhen Not To Get closure With distributed team Several short talks Intensive information exchange Lots of input needed

9. 9 Audio Conferencing Create strategies for creating context Circulate information ahead of time Use signifiers on documents (page numbers etc.) Identify yourself and address people by name Provide a shared picture of the whole group Establish a fax channel for participants. Use a structured meeting process Break up the agenda into multiple short pieces Leave time to identify responsibility for next steps Follow up in another medium Tips & Tricks

10. 10 Intranet Portals When to UseWhen Not To Establish context As part of a process Create community “home room” One time connection Just to “house” documents

11. 11 Intranet Portals Create shared context Define roles Use visuals intentionally Distribute opportunities to take the lead Make references explicit Include interaction in the agenda Allow for research time Plan pre-activity warm-up Tips & Tricks

12. 12 Different time/different place conferencing When to UseWhen Not To Provide continuity Before/after F2F meetings For dialogue With large numbers Very short meetings For groups without ongoing relationships

13. 13 Different time/different place conferencing use all the design principles of f-t-f meetings create a context with metaphor convey a sense of place include social as well as task space incorporate plenary and "break-out" activities put conversation at the core provide ways for participants to make connections with each other (pictures, profiles) Tips & Tricks

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30. 30 CAN Knowledge Sharing SUPPORTS CHALLENGES Challenge VALUES B O L D S T E P S 2. Bold Step 1. Bold Step 3. Bold Step 4. Bold Step 5. Bold Step Value VISION THEME VISION THEME VISION THEME VISION THEME VISION THEME VISION THEME Goal or purpose of team or organization. Supports Challenge Supporting Ideas

31. 31 CAN Knowledge Sharing SPOT STRENGTHS/ENABLERS +Strength OPPORTUNITIES PROBLEMS OBSTACLES –Problem Threat OPPORTUNITY CURRENT/INTERNAL FUTURE/EXTERNAL +Strength –Problem Description

32. 32 CAN Knowledge Sharing PORTFOLIO SOW Strategy/Activity to START Strategy/Activity GROW HARVESTPLOW CRITERIA Criteria CRITERIA Criteria CRITERIA Criteria CRITERIA Criteria Strategy/Activity that needs more resources and should EXPAND Strategy/Activity Strategy/Activity to DISCONTINUE Strategy/Activity Strategy/Activity where you can continue to get YIELD without investment Strategy/Activity

33. 33 CAN Knowledge Sharing GAMEPLAN TEAM/ RESOURCES Leader: John Doe Member: Jane Doe Member: John Doe Member: Jane Doe SUCCESS FACTORS CHALLENGES TARGET STAGES/TASKS Q1 2000 Q2 2000 Q3 2000Q4 2000 Task Task Task Task Task Challenge Success Factor Success Factor Success Factor Success Factor Success Factor Sponsor Resource OBJECTIVE Description OBJECTIVE Description OBJECTIVE Description OBJECTIVE Description MISSION Description OTHER OBJECTIVE OTHER OBJECTIVE OTHER OBJECTIVE OTHER OBJECTIVE OTHER OBJECTIVE