1. 1 Presented by Jim Nixon, Breakout Session Moderator December 15, 2005 Report from Breakout Session #2 Individuals/Organizations to Government

2. Breakout Session #2 to Workshop December 15, 2005 Slide 2 Overview 11 participants in the breakout session 3 presentations delivered Focused on issues involved with 9-1-1 calls from individuals/organizations-to-government emergency communications Very interactive session and useful exchange of ideas A lot of progress has been made in this area, but many challenges still ahead both from technology and standardization perspectives

3. Breakout Session #2 to Workshop December 15, 2005 Slide 3 PSAP/PS Command and Control Role in Maintaining the Common Operating Picture  Presentation by Bill Cade, Director of the Office of 9-1-1 Services and Communication Center Operations, APCO International  Universal emergency number in the United States is 9-1-1  Explained role of the PSAP and command control center  Information on 9-1-1 calls can be dynamic, complex and confusing  Public Safety Communication professionals must be included in the planning effort to reach the best preparedness goals of this country  The issue is how to provide meaningful incentives to all classes of PSAPs across the nation to adopt the standards which will reduce the gaps in the quality, consistency, accessibility of 9-1-1 services

4. Breakout Session #2 to Workshop December 15, 2005 Slide 4 ATIS Emergency Services Interconnection Forum (ESIF)  Presentation by Bob Montgomery, Sprint Nextel & ESIF First Vice-Chair  ESIF generates and refines both technical and operational interconnection issues to ensure that life-saving E9-1-1 service is available for everyone in all situations  ESIF enables many different telecommunications entities to fully cooperate and interconnect with each other to determine the best practices and solutions necessary to effectively and promptly deploy E9-1-1 services  Successes include PSAP Readiness-Issue 12, Wireless 9-1-1 Emergency Information Request Fax-Issue 23, Wireless Phase II test Methodology- Issue 22  Works in progress include Emergency Services Messaging Interface Task Force and IP Coordination AD HOC Sub Committee

5. Breakout Session #2 to Workshop December 15, 2005 Slide 5 Role of the National Emergency Number Association (NENA) Presentation by Roger Hixson, Technical Director, NENA NENA concerned with Technical Development, 9-1-1 Center Operations, E9-1-1 System Operations, Education and Service Quality Publish recommendations and standards in these areas Next Generation (NG) E9-1-1 being accelerated as a national project Accelerate NG9-1-1 as national project, with partners from critical mass of industry and looking to resolve “enabling factors” (see next slide)

6. Breakout Session #2 to Workshop December 15, 2005 Slide 6 Challenges/Issues Identified Six enabling factors that require resolution for NG E9-1-1  Funding  Policy  Jurisdiction  Standards  Trials / demos  Education at all levels Additionally, issues of transition, user buy-in, and funding for transition and maintenance of systems

7. Breakout Session #2 to Workshop December 15, 2005 Slide 7 Challenges/Issues (continued) Location of 9-1-1 “caller” (e.g., VoIP, wireless) Expectations of 9-1-1 callers (higher than capability) Multiple 9-1-1 calls for same incident Sharing networks (radio, voice, data) Requirements/standards and open interfaces Rural/urban dichotomy Universal adoption of standards By time standard is developed/published, technology has changed Convergence of the “3-legs” being discussed at this workshop

8. Breakout Session #2 to Workshop December 15, 2005 Slide 8 “Standards” Identified During Session The following groups have standards/recommendations/best practices that will be captured in the matrix of this: TIA ATIS IETF NRIC NENA APCO ESIF NAED OASIS DOJ and DHS (for XML) 3GPP and 3GPP2 Cable Labs IEEE SCTE

9. Breakout Session #2 to Workshop December 15, 2005 Slide 9 Gap Areas for Standards General areas where standards appear to be needed:  Service operation  Authentication and access  Location of caller  Accessibility  Interoperability (PSAPs, responding vehicles, i2 to i3)

10. Breakout Session #2 to Workshop December 15, 2005 Slide 10 Action Items and Next Steps Task group created to revisit the matrix from December 2004 meeting, in terms of categories listed and standards/best practices to populate it  Members: Jim Nixon (T-Mobile), Rick Jones (NENA), Roger Hixson (NENA), Bill Cade (APCO)  Group to send changes to matrix structure and initial standards to be included in the matrix by 01/16/06  Further outreach to be conducted after the 16 th via ATIS, ESIF, NENA, and APCO to solicit additional input  Report back to overall EC workshop will be submitted by end of Q1 2006