1. Landelijk Platform GGz Involving trained patient/family auditors in safety audits Marieke Wollaars MSc, m.wollaars@platformggz.nl National Platform of Mental Health Care, The Netherlands

2. Involving trained patient/family auditors in safety audits Introduction Patient Safety Program Association of Mental Health and Addiction Care Patient Association Mental Health Care Institutions

3. Involving trained patient/family auditors in safety audits Introduction Patient Safety Program Guides with Criteria on Use of Guides and Quality and Safety Patient/Family from Patient/Family Perspective Experts

4. Involving trained patient/family auditors in safety audits Themes In Patient Safety  Safety Management System  Report Incidents Safely  Agression / Culture  Somatic Comorbidity  Suicide Prevention  Medication Safety  Restraint  Fire Prevention

5. Involving trained patient/family auditors in safety audits Method: auditing

6. Involving trained patient/family auditors in safety audits Method: auditing

7. Involving trained patient/family auditors in safety audits Results  Close contact with family in treatment Medication safety  Possibilities in medication discussed Shared Decision Making  Cooperation Board – Patient counsil Participation on policy level  Coordinator ‘Expertise by experience’ Connects patient with buddy

8. Involving trained patient/family auditors in safety audits How about empowerment Patient participation in the organization  By training and involving the patient / family counsil  By questioning the patient participation in the audits  Awareness on management and employee level

9. Involving trained patient/family auditors in safety audits Lessons learned  Auditors  May find it stressful. Keep communicating and informing  Making reports requires specific skills. Leave that to the attendant  Much auditing practice is required, and valued by the auditors  Institution  It takes more time and organization than a regular audit  Assistence during the audit is needed

10. Involving trained patient/family auditors in safety audits Thank you for your attention Any questions? Marieke Wollaars - m.wollaars@platformggz.nl