1. Data Entry / Billing AccuracyImprovementMeasurement

2. Why is this important? Prevent rebills Prevent operational errors Better reports / statistics Reduce expenses Expedite cash flow

3. Takes Effort Who is champion of improvement How is this measured Are clear goals established

4. Establishing Goals Unavoidable Errors – is there such a thing? Point at which expense doesn’t justify effort Resetting Goals – as new procedures are implemented and time goes on

5. Root Causes of Errors BS.RATEMAINT # 61 – Correction Code Maintenance

6. DEMONSTRATION PROBILL AUDIT REPORT Page: 1 Audit Date Range: 03/29/06 - 04/05/06 Report Date: 04/05/06 Correction Code.: - ZZZZZZZZ Report Time: 12:26:01 Pro Correct Correction Audit Audit Pro # Trn# Code Description Biller Pro Date Date Time Audited BY ---------- ---- -------- ------------------------------ ---------- -------- -------- ----- ---------- 11223344 00 SHIP SHIPPER CHANGE joes 01/03/06 04/03/06 14:11 joes 20060311 00 TERMS BILLING TERMS QUESTIONED rainer 03/13/06 04/04/06 14:07 joes Total for: joes 2 Grand Total 2 BS.OP # 20  # 15 RPT: Audit Report BY Corr. Code

7. Adjustment types AR.MAINT #16

8. Where does Billing Begin? Call Logging Driver Updates Dispatch Confirmation Pickup Verification Data Entry Customer Master Maintenance!

9. Validation Legit Codes KISS Force a code vs route to supervisor MANUAL key word

10. Audit Triggers Weight Tolerances Revenue Tolerances Other Triggers Automated or “Pull”

11. Tricks of the Trade Drivers as first line of defense Don’t move the freight? MasksTemplatesOCRMacros

12. Measurement and Quality Tracking