1. Managing – An Overview Chapter 1 June 4, 2012

2. Learning Objectives LO 1 LO 1 Summarize the major challenges of managing in the new competitive landscape LO 2 LO 2 Describe the sources of competitive advantage for a company LO 3 LO 3 Explain how the functions of management are evolving in today’s business environment LO 4 LO 4 Compare how the nature of management varies at different organizational levels

4. The “Brave New World” Globalization

6. ICELAND????

7. The “Brave New World” Globalization Technology – “www” – But even more…… Drives down costs Facilitates innovation/new design Improves decision making

8. What is this?

9. The “Brave New World” Globalization Technology – “www” – But even more……. Knowledge management – Intellectual capital – “human capital”

10. Knowledge workers Box vs. amoeba Self-managed Constantly innovate Continuous learning Quality counts Asset, not cost

11. Managing for Competitive Advantage InnovationQuality ServiceSpeed Cost Competitiveness

12. The “Brave New World” Globalization Technology – “www” – But even more……. Knowledge management – Intellectual capital – “human capital” Boundary-less organization

13. General Motors

14. The “Brave New World” Globalization Technology – “www” – But even more……. Knowledge management – Intellectual capital – “human capital” Boundary-less organization

17. There is really is good customer service.............

18. Managing for Competitive Advantage InnovationQuality ServiceSpeed Cost Competitiveness

19. The Functions of Management What is management? 4 traditional functions – Planning – Organizing – Leading – Controlling

20. The Functions of Management

21. Management Levels and Skills Top Level Managers Middle-Level Managers Frontline Managers

22. Transformation of Management Roles and Activities 1-22 Table 1.1

23. Managerial Roles: What Managers Do

24. Management Skills Technical skill Conceptual and decision skills Interpersonal and communication skill (human skills)