1. The European approach to Service Standardization Andreea Gulacsi Programme Manager Services CEN andreea.gulacsi@cenorm.be ASEAN Regional Workshop on Standards in Services 12 & 13 July 2004, Singapore

2. Background Services market in the EU (70% of GDP and employment in EU); Service standardization not completely new to CEN (numerous service aspects already exist in available standards); Standardization exclusively in services currently tentative and ad-hoc; Standards concerning the service sector need to expand.

3. Achievements so far Technical Committees: –Maintenance Services (CEN/TC 319) –Transportation Services (CEN/TC 320) –Cleaning Services (CEN/TC 328) –Tourism Services (CEN/TC 329) –Postal Services (CEN/TC 331) –Facility Management Services (CEN/TC 348)

4. Achievements so far CEN Task Forces of the Technical Board –Translation Services(CEN/BT/TF 138) –Funeral Services (CEN/BT/TF 139) –Healthcare Services (CEN/BT/TF 142) –Security Services (CEN/BT/TF 167)

5. Plan of Action 2003 August 2003: –Public enquiry launched by CEN/CMC on the web (www.cenorm.be);www.cenorm.be October 2003: –EC Programming Mandate M/340 in the field of services addressed to CEN, CENELEC and ETSI; November 2003: –CEN Interim Report presented on the results received on the enquiry; December 2003: –Approval of the mandate by CEN in the field of services.

6. 2004 9 th March EC workshop ‘European Standardization for Services’; Creation of CEN/BT/WG 163 ‘Service Standardization’; Establishment of CEN/TF 167 ‘Security Services’ (Secretariat DIN); 11 th May CEN Open Day on Service Standardization for European Federations; Interim Report on M/340 to EC (June 2004); Final Report on M/340 to EC (end 2004);

7. CEN ‘Services’ 2004 CEN participation in EC ‘European Forum on Business Related Services’; Development of current service standardization work; Development of new service standardization projects with the help of all stakeholders; Organization of ‘Services’ CEN Conference (beginning 2005);

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