1. IT Support Services Jon Steggles

2. IT Support Services Helpdesk Desktop Support Lifecycle Management User Administration Operations Bridge 2

3. IT Support Services Self Service Portal Link from the IT intranet Type ‘askit’ into a browser 3

4. IT Support Services IT Intranet http://intranet6.open.ac.uk/it/main/ IT Induction http://intranet6.open.ac.uk/it/main/it-induction-page 4

5. IT Support Services IT Helpdesk 01908 (6) 54321 Hours: 8.00am – 5.30pm Monday – Thursday 8.00am – 5.00pm Fridays 5

6. IT Support Services Software AMOS ArcGIS NVivo SPSS CorelDraw Corel PDF Fusion 6

7. IT Support Services Desktop Support End to end support for all desktop technologies PC’s & peripherals Printers Mobile device Tablets Resolution of hardware and software issues Short term equipment loans Support for large events 7

8. IT Support Services Lifecycle Management IT Procurement Catalogue Software Hardware Non-catalogue All requests to be made through supervisor Recycling Equipment 8

9. IT Support Services PC Estate Optimised Windows 7 Desktop Office 2013 All core applications required by staff Improved security Central data storage Centrally managed O/S and software Semi-autonomous and autonomous options 9

10. IT Support Services Operations Bridge Support, Monitoring and Management of Core Services IT Systems Infrastructure User Admin Birth to death for user accounts and Access permissions 10

11. IT Support Services Faculty Contacts 11 FacultyContact Social SciencesSandra Meakins Faculty of Educations and Language Studies (FELS)Anne Foward Faculty of Business and Law (FBL)Debby Hing Knowledge Media Institute (KMi)Ortenz Rose Institute of Educational Technology (IET) CREETAnne Foward Faculty of ArtsAnne Ford Faculty of Health and Social Care (HSC)Claire Norman

12. IT Support Services 12 FacultyContact Faculty of Science Environment, Earth and Eco-systemsHelen Payne Department of Physical SciencesLouise Hobbs Life, Health and Chemical SciencesAlex Beazleigh Faculty of Mathematics, Computing and Technology (MCT) Maria Scott

13. IT Support Services Data Storage 13