1. Management Functions Chapter 11

2. Objectives  Name the 3 functions of management  Describe the management techniques properly  Explain how to manage employees properly

3. Standard  Marketing 2 Standard 4 – Discuss why all 3 functions of management involve decision making and leadership

4. Basic Management Functions  Planning – involves setting goals and determining how to reach them  Organizing – establishing a time frame in which to achieve the goal, assigning employees to the project, & determining a method for approaching the work  Controlling – the process of setting standards and evaluating performance

5. Decision Making Process  Define the problem  Identify the options available  Gather information and determine the consequences of each option  Choose the best option  Take action  Evaluate the results

6. Planning  Realistic, comprehensive, & flexible  Plans for the short- & long-range uses of people, technology, and material resources  Should be a written statement that identifies resources that can be used to meet a given goal  Should be clear & direct  Everyone involved should discuss the plan

7. Organizing  Coordinated effort to reach a company’s planning goals  Assigning responsibility, establishing work relationships, hiring staff to carry out the work, and directing the work of employees  Staffing involves recruiting, hiring, training, and evaluating workers

8. Controlling  The process of comparing a plan with actual performance  Involves:  Setting standards  Evaluating performance according to those standards  Solving problems in the evaluation  Purpose is to influence the behavior of employees so they are effective in helping achieve goals

9. Management Techniques  Give clear directions  Be consistent  Treat employees fairly  Be firm when necessary  Set a good example  Delegate responsibility  Foster teamwork  Be ethical

10.  Why is it important for supervisors to be consistent?  What might happen if a supervisor refuses to delegate responsibility to those under him, but rather takes on n extremely heavy work load?

11. Management Styles  Authoritarian  Makes all the decisions  Communication from top down  Democratic  Employees take part in decision-making  Communication flows both directions

12. Management Styles  Variations of authoritarian & democratic  Participatory  Directions are given by management but employees may complete a task without close supervision  Teamwork  Management allows employees to decide how best to complete a project

13. Management Styles  Other Variations  Discussion Management  Managers meet frequently with employees about how tasks should be accomplished  Delegating Style  Managers assign tasks to employees who they believe can complete them  Different workplaces & situations call for different management styles

14. Employee Motivation  The more people feel they are appreciated, the harder they work  Managers should provide frequent feedback & formally evaluate them each year  Identifying long-term goals and rewarding those who meet them are important ways to motivate those you manage

15. Rewards  Reward smart work, not busy work  To get results, reward results  Identify those that value speed and quality  Ask them to suggest ways to improve performance  Enthusiastic long-term employees are the key to success in most companies  Reward loyalty by investing in continuing education & promoting from within  Praise for good ideas & successes

16. Encourage Creativity  Do not let conformity stifle creativity  Encourage creativity & remind them they will not be penalized for mistakes  Sometimes it is necessary to take risks when being creative

17. Activity/Project  You will be put into groups  Once you get into your groups, you will get onto a computer/computers  Search for different team building activities, learn about your activity, practice your activity, and then you will demonstrate your activity  It should have movement and physical activity  Afterwards, we will have a discussion  I will then select 2 activities & you will vote on which one you liked better