1. PSO Overview for Executives (Presenter) (Date) 1 **For internal use by Center for Patient Safety PSO Participants. May not otherwise be photocopied, published or reproduced in whole or in part without the permission of the Center for Patient Safety**

2. Patient Safety and Quality Improvement Act (PSQIA) PSQIA effective July, 2005 with final regulations published November, 2008 Key Provisions of PSQIA: – Allows formation of Patient Safety Organizations (PSOs), which are private or public entities that are federally listed by the Secretary of the US Department of Health and Human Services (HHS). Purpose of PSOs: Undertake efforts to improve patient safety and quality of health care Develop and implement processes for voluntary and confidential reporting of adverse events and for providing feedback to participants Participate in a national network of patient safety databases Work with providers to identify and analyze threats to patient safety and other quality of care problems – Provides confidentiality to entities and individuals who report to a PSO – Provides protection from discovery of work product in legal proceedings (with defined exceptions) 2 **For internal use by Center for Patient Safety PSO Participants. May not otherwise be photocopied, published or reproduced in whole or in part without the permission of the Center for Patient Safety**

3. Center for Patient Safety PSO The Center for Patient Safety (CPS) was one of the first ten federally listed PSO’s in the nation effective November 5, 2008 To participate in the CPS PSO: – Sign a contract – Develop PSO policies (with assistance of CPS staff) to define patient safety evaluation system (PSES) and patient safety work product (PSWP) – Form and educate PSES Workgroup – Submit data to PSO web-based database 3 **For internal use by Center for Patient Safety PSO Participants. May not otherwise be photocopied, published or reproduced in whole or in part without the permission of the Center for Patient Safety**

4. 5 Reasons to Participate in a PSO 1.Share good work we are doing as transparency contributes to improved patient safety for all 2.Take advantage of safe haven of federal protection for safety work product, especially in light of Missouri’s recent tort reform decision – Protect patient safety discussions and analysis currently taking place between hospitals and providers, ie EMS re: trauma, STEMI and stroke – Future integration with providers who are members of Accountable Care Organizations 3.ACA provision effective January 1, 2015 requires all hospitals with 50 or more beds to have a patient safety evaluation system to receive reimbursement from the HIE plans 4 **For internal use by Center for Patient Safety PSO Participants. May not otherwise be photocopied, published or reproduced in whole or in part without the permission of the Center for Patient Safety**

5. 5 Reasons to Participate in a PSO 4.Position for recent recommended requirements by the Office of the National Coordinator for Health Information Technology (ONC – HIT) to report patient safety events related to EHRs to a PSO 5.Active participation in PSO provides strong counter-argument to proposed bills requiring mandatory reporting to the state Department of Health, including increased surveys and fines 5 **For internal use by Center for Patient Safety PSO Participants. May not otherwise be photocopied, published or reproduced in whole or in part without the permission of the Center for Patient Safety**

6. Patient Safety Evaluation System (PSES) The mechanism by which information can be collected, maintained, analyzed and communicated “The collection, management, or analysis of information for reporting to or by a PSO” Exists whenever the provider engages in patient safety activities for the purpose of reporting to a PSO Exists whenever the PSO engages in these activities for patient safety purposes **For internal use by Center for Patient Safety PSO Participants. May not otherwise be photocopied, published or reproduced in whole or in part without the permission of the Center for Patient Safety**

7. Patient Safety Evaluation System (PSES) Workgroup PSES workgroup consists of the core individuals/committees who routinely perform patient safety and quality analysis and improvement work. Other individuals with special subject matter expertise may be called upon as deemed necessary for work on specific events or issues. All PSES workgroup members must sign a confidentiality agreement specific to PSWP. Make-up of PSES Workgroup and responsibilities are defined in PSO policy. 7 **For internal use by Center for Patient Safety PSO Participants. May not otherwise be photocopied, published or reproduced in whole or in part without the permission of the Center for Patient Safety**

8. PSQIA Definition of Patient Safety Activities Efforts to improve patient safety and health care quality Collection and analysis of Patient Safety Work Product (PSWP) Development and dissemination of information to improve patient safety Utilization of PSWP to encourage a culture of safety, and provide feedback and assistance to minimize patient risk Maintenance of procedures to preserve confidentiality of PSWP Provide appropriate security for PSWP Use qualified staff Activities related to the operation of a PSES and provision of feedback to participants 8 **For internal use by Center for Patient Safety PSO Participants. May not otherwise be photocopied, published or reproduced in whole or in part without the permission of the Center for Patient Safety**

9. Patient Safety Work Product (PSWP)? Any data, reports, records, memoranda, analyses, or written or oral statements which could improve patient safety, quality improvements or health care outcomes, and which: – a provider assembles as part of its reporting to a PSO and which it does report, or – reflect the work of the PSES or the fact that information was reported to the PSES PSWP is confidential and should not be disclosed by any member of the PSES Workgroup **For internal use by Center for Patient Safety PSO Participants. May not otherwise be photocopied, published or reproduced in whole or in part without the permission of the Center for Patient Safety**

10. Examples of PSWP to submit to PSO Event, near miss and unsafe condition reports Root Cause Analysis, Failure Mode and Effects Analysis, Learning from Defect Analysis or other proactive risk assessments Notes from patient safety huddles or rounds, telephone calls or hallway conversations Quality outcome reports such as blood utilization, complications or Core Measure variances Minutes from committees/teams where patient safety/quality improvement is discussed, such as Quality, Safety, P&T, Infection Prevention, among others 10 **For internal use by Center for Patient Safety PSO Participants. May not otherwise be photocopied, published or reproduced in whole or in part without the permission of the Center for Patient Safety**

11. Patient Safety Work Product PSWP does not include: – patient medical records, billing and discharge information or any other original patient or provider information – Data and reports generated for submission to external agencies to meet mandatory or voluntary reporting requirements – Improvements, process and policy changes, and Action Plans made as a result of work within the PSES or the PSO PSES Workgroup determines whether information developed in the PSES, or reported to it, becomes protected PSWP and what is reported to the PSO. 11 **For internal use by Center for Patient Safety PSO Participants. May not otherwise be photocopied, published or reproduced in whole or in part without the permission of the Center for Patient Safety**

12. Putting It All together Sign PSO contract with Center for Patient Safety Establish, define and document a Patient Safety Evaluation System (PSES) Define Patient Safety Work Product (PSWP) that is collected and maintained in the PSES Establish PSES Workgroup, who discusses, analyzes and manages the PSWP to determine: What should be shared with workforce to improve patient safety and quality of care What to submit to the PSO for broader learning Each member of our PSES Workgroup agrees to maintain confidentiality of all PSWP. Hospital submits data and other information to the secure PSO database. **For internal use by Center for Patient Safety PSO Participants. May not otherwise be photocopied, published or reproduced in whole or in part without the permission of the Center for Patient Safety**

13. Questions or Assistance CPS Staff who will gladly assist with PSO establishment and answer questions: Center for Patient Safety 888-935-8272 www.centerforpatientsafety.org 13 **For internal use by Center for Patient Safety PSO Participants. May not otherwise be photocopied, published or reproduced in whole or in part without the permission of the Center for Patient Safety** Becky Miller, MHA, CPHQ, FACHE, CPPS Executive Director bmiller@mocps.org Carol Hafley, MHA, BSN, RN, FACHE Assistant Director chafley@mocps.org Eunice Halverson, MA Patient Safety Specialist ehalverson@mocps.org Kathy Wire, JD, MBA, CPHRM Project Manager kwire@mocps.org Alex Christgen Office/Program Manager achristgen@mocps.org Michael Handler, MD, MMM, FACPE Medical Director Amy Vogelsmeier, PhD, RN, GCNS-BC, Contractor