1. ENGLISH ESPAÑOL Please Select a Language

2. What is Game Patrol? “The first time I brought my family to Incredible Pizza, the Game Patrol made sure that we had such an amazing experience, we knew not only would we be coming back again, but that we could expect that same great experience every time. -Anonymous Guest

3. Introduction

4. Be Proactive Offer help before it is asked Watch body language Be polite and SMILE Be Patient!

5. Walk All The Way Don’t just point and walk off Use an open palm and walk them the entire way Ask them if they need anything else before leaving them.

6. Being Prepared For Your Shift “Attitude is everything. Be prepared mentally and physically for work each day.”

7. Uniform Dress-Code Clean and wrinkle-free uniform Men should be clean shaven No facial piercings Show up in full uniform IPC Hat IPC Uniform Shirt Nametag Game Patrol Vest Black twill slacks Black or dark brown closed-toe rubber sole shoes Black or dark brown socks Proper Dress-code Checklist What we will provide for you What you will need to provide

8. Pre-Shift Meetings Check out a radio Check out game card and keys Discuss any large groups for the day Assign extra tasks that need to be done

9. Game Cards and Keys Must return the same set you checked out Not for personal use, can be tracked If lost, have supervisor cancel immediately

10. Using Your Checklists Checklists are important because they do the following: List all your opening or closing duties Show a supervisor approved your work Serve as a written record Keep you from getting in trouble Ensure you receive credit for a job well done.

11. Safety and Fun are Job #1 “A Safe and Fun Environment is part of the Incredible Pizza Company Customer Promise”

12. Safety First Unsafe play Rough play Medical & physical conditions Cleaning products left out. Other employees acting unsafe Be extra proactive when enforcing safety. If you wait, it might be too late. NEVER wait or compromise when safety is involved.

13. Playing games Help guests that need help first Feel free to give pointer and tips Help guests with ALL games When they win, we win Don’t be pushy

14. Game Card Kiosks

15. “Comping” Game Play No more tickets! Instead, points go on the card that was last swiped You must add value to the guest’s card if it is a redemption game

16. Cleaning and Maintenance “Anyone can the day with a clean fairgrounds. The true test is keeping it clean throughout the day. The same customers you are busy helping will also be constantly trashing the game floor. This will be frustrating, but you are strong. You are Game Patrol. -Unknown Supervisor, Tulsa, OK Location

17. Introduction Clean games and pickup trash Fix token jams Refill token dispensers Perform checks on ball games

19. Applying Cleaning Products

20. Ball Game Checks

21. Feeding Token Dispensers

22. Fixing Token Jams Never use force to fix a token jam Unlock and open game up Carefully unplug all wires If jam is difficult, get a tech

23. Wrap Up Now, close the course by clicking the red “X” at the top right of the window. This will ensure that you get course completion credit.