1. VOGIN 2015, Amsterdam Boyd Hendriks

2. kosten opbrengsten

3. kosten opbrengsten

4. €1€1 €2€2 €3€3 Operational Strategic Tactic

5. + = Intellectueel kapitaal Medewerkers (human capital) Informatie (structural capital)

7. Kernproces klant Kennis- centrum klant Klant van de klant t O

8. Accessibility of knowledge and information Data Information Insights (learned lessons) Knowledge IntegratedAppliedStand- aloneDistributed Informationland

9. Current Vision Competitor SO Winning Experience Industry Expertise K. in people’s heads Tech. Expertise SO Expertise/ Perform Directory CV’s Financial Performance Forecasts Insider/ Cogitas NWT’s Galaxy/Intra Kick-offs K - Editors Network Questions Competitor Analysis New Galaxy E- Business Card Combining CG and Gemini Yellow Pages Project Profiles Virtual Office Project Statistics/ performance Leveraged Profiles Case Study Toolkit Reference Library Common Search Platform Data (Raw, Implicit) Information (Combined, Organised, Interpreted) Intelligence (Explicit, Externalised Insights ) Knowledge (Internalised, Learned, Tacit) Stand-alone (Personal/Small Groups) Distributed (Shared & Communicated) Integrated (Business Process & Org’n) Applied (Benefits Measured & Valued) Informationland

10. Mapping of knowledge and information environment of knowledge workers R Informationland

11. Mapping of knowledge and information environment of knowledge workers R Informationland

13. 0,0 1,0 2,0 3,0 4,0 5,0 0,0 1,0 2,0 3,0 4,0 5,0 0,0 1,0 2,0 3,0 4,0 5,0 0,0 1,0 2,0 3,0 4,0 5,0 0,0 1,0 2,0 3,0 4,0 5,0 0,0 1,0 2,0 3,0 4,0 5,0 Informatieland