1. Page 1 Recording of this session via any media type is strictly prohibited. Page 1 The Carrot or the Stick? The Carrot or the Stick? Vendor Management Versus Service Partnership Monday | April 28, 2014 | 11:00 AM - 11:25 AM

2. Page 2 Recording of this session via any media type is strictly prohibited. Patti Colwell | Southwest Airlines Workers’ Compensation Program Manager As program manager, Patti is responsible for the on-the-job safety and care of the company’s 45,000 employees. Scott Rogers | Sedgwick Executive Vice President Scott is responsible for Sedgwick’s client relationships and national workers’ compensation and liability claims management demonstrating his passion for providing results- based services to customers across the country.

3. Page 3 Recording of this session via any media type is strictly prohibited. VENDOR MANAGEMENT VERSUS SERVICE PARTNERSHIP

4. Page 4 Recording of this session via any media type is strictly prohibited. What is the difference? VendorPartner Instructed by the client on what to doAligned with client by common goals Kept on a short leash, requiring more client time to manage Hire partner for their expertise and know they are committed to making the relationship a win-win situation Accountable for tasks which may not be connected to business goals Focused on delivering measurable results that support business objectives and values Assigned work based on the client’s agenda Helps set the agenda to make it a collaborative process Secure business by slashing prices and making concessions Earn business based on demonstrated performance and cultural fit

5. Page 5 Recording of this session via any media type is strictly prohibited. THE SOUTHWEST APPROACH

6. Page 6 Recording of this session via any media type is strictly prohibited. Service partnership Ongoing communication of goals and results Alignment of interests focused on total cost of risk Identification of key trends drives continuous improvement Southwest culture engrained in partner team

7. Page 7 Recording of this session via any media type is strictly prohibited. The results Both vendor and employer understand areas of opportunity in their own program and work together to develop solutions A program that embodies expertise, drives excellence, and fosters a long-term mutually beneficial relationship

8. Page 8 Recording of this session via any media type is strictly prohibited. FINAL COMMENTS

9. Page 9 Recording of this session via any media type is strictly prohibited. QUESTIONS?

10. Page 10 Recording of this session via any media type is strictly prohibited. Contact Information Patti Colwell | Southwest Airlines Co. Workers' Compensation P: 214.792.6462 patti.colwell@wnco.com patti.colwell@wnco.com Scott Rogers | Sedgwick P: 770.901.3067 scott.rogers@sedgwick.com scott.rogers@sedgwick.com