1. The First Leadership Skill Col Harry LeBoeuf, USAF (ret)

2. Listening

3. Do you consider yourself a good Listener? A) Yes B) No

4. The primary goal of leadership communication is to reach understanding, not agreement. A) True B) False

5. “The #1 skill of the 21 st century leader is listening.” Peter Drucker Author & Management Guru

6. “99% of the best ideas we ever had came from our people.” Sam Walton, Founder, Walmart

7. Listening Self-Assessment

8. Do others consider you a good listener? A) Yes B) Not Sure C) No

9. 8 Reasons Listening is Critical to Effective Leadership 1.5. 2.6. 3.7. 4.8.

10. Top 5 Leadership Listening Pitfalls 1.Pride 2.Know it all 3.Don’t have the time 4.Think others are idiots 5.Don’t care

11. How can you tell? 1.When others ARE carefully listening to you? 2.When others are NOT listening to you?

12. 95% of communication misunderstanding is the sender’s fault. A) True B) False

13. Three Levels of Transformational Listening 1.Listen with your Ears 2.Listen with your Eyes 3.Listen for the Voice

14. A) Listen with your Ears 1. ___ ___ ___ ___ ___ ___ ___ 2. 3. 4. 5.

15. 1. __ l __ i __ s __ t __ e __ n __ 2. Noah was on the ark 3. Match 4. White – it’s a Polar Bear 5. Answer = 2 A) Listen with your Ears

16. B) Listen with your Eyes Non-verbal Cues Space(Proxemics) Time(Chronemics) Touch(Haptics) Body Language(Kinesics)

17. C) Listen for the Voice 1. Rate – fastness or slowness 2. Pitch – highness or lowness 3. Volume – softness or loudness 4. Tone – overall quality

18. Ten Things Great Listeners Do 1.Listen for Ideas 2.Focus 3.Minimize Distractions 4.Take Notes & follow-up 5.Ask Clarifying questions

19. Ten Things Great Listeners Do (con’t) 6. Listen for Core themes 7. Ignore loaded words 8. Think while you listen 9. Keep an Open Mind 10. Interrupt only to clarify

20. My Action Plan List 2-3 actions to take your Listening To a Higher Level

21. Ropella Leadership Transformation ROPELLA can help you improve productivity and the bottom line, as well as the morale and loyalty of your employees. We can give your organization a true “line-of-sight” communication from the boardroom to the front line. Give ROPELLA a call today and we will help you grow your great company! www.Ropella.com 850.983.4777