1. COMMUNICATION SKILLS

2. List of Content Definition of Terms The Communication Cycle
Communication in Organizations
Principles of Communication
Choosing the Communication Medium
Oral Communication
Written Communication
Visual Communication
Non-Verbal Communication
Barriers of Communication

3. Definition of Communication
Communication may be defined as a process of passing information from one person to another
Elements of Communication
Sender
Receiver
Message
Medium
Channel
Noise
Feedback

4. Objectives of Communication
To obtain information
To provide information
To initiate an action
To prevent an action
To request for an action
To advice or consult
To facilitate learning
To entertain

5. THE COMMUNICATION CYCLE

6. Communication in Organizations
Vertical Communication
Upward Communication
Downward Communication
Horizontal Communication
Diagonal Communication
Grapevine Communication

7. ORGANIZATION CHART

8. Principles of Communication
Conciseness
Completeness
Clarity
Consistency
Coherence
Concreteness
Correctness

9. Choosing the Medium Speed Cost Availability Distance Confidentiality
Reliability
Language
Receiver

10. Oral Communication Story telling Interrogations Telephone Call
Interviews
Meetings
Discussions
Speeches
Lectures
Coaching
Interrogations
Press conference
Debates
Radio

11. Written Communication
Books
Letters
Reports
Curriculum Vitae
Forms
Questionnaires
Notices
Electronic Mails
Circulars
Journals
Newspapers
News Letters
Magazines
Brochures
Pamphlets
Press Release
Memos
Advertisements
Posters

12. Visual Communication Maps Pictures Drawings Charts Puppetry Cartoons
Presentations

13. Body Language Dressing Walking style Facial expression Gestures
Handshake
Voice tone
Personal space
Eye contact
Smiling

14. BARRIERS OF COMMUNICATION
Attitude
Psychology
Lack of Knowledge
Stress
Stereotyping
Wrong Channel
Lack of feedback
Poor listening skills
Interruptions
Physical
Technical
Organizations
Culture
Gender
Emotions
Human Relations
Perception
Interpersonal

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