1. Lynn Lawrence, CPOT, ABOC
Professionalism
Lynn Lawrence, CPOT, ABOC

2. Congrats! Para of the South
From West Virginia
Belinda Coberly
The other lady is her sister…just kidding, its her daughter Tess!

3. Communication
While attending a marriage seminar on communication, David and his wife listened to the instructor declare, “It is essential that husbands and wives know the things that are important to each other.”
He addressed the man, “Can you describe your wife’s favorite flower?”
David leaned over, touched his wife’s arm gently and whispered, “Pillsbury All-Purpose, isn’t it?”

4. Overview Cont… Define Professionalism
Determining who is a Professional
Elements of Professionalism
Hindrances to Professionalism
How to instill professionalism at work
How to get others to see you as a professional

5. Professionalism
Webster: the conduct, aims, or qualities that characterize or mark a profession or professional individual
Lynn: someone that has learned a skill, understands it’s importance, and continually strives to improve upon it through education and on-the-job training
Sports, medicine, law, technical skills,
When you fail the entire profession takes a hit!

6. Professionalism is:
Having an awareness of how your actions, body language, and words affect others
Being accountable for one’s action
Learning to master skills of the trade
Leading by your example
Having a passion that cannot be stopped

7. Professions
have a body of knowledge, scope of practice, agreed upon values, oath or code and accountability to our society for their profession and their professional behavior.

8. Professionalism Describes a certain type of behavior in the workplace
Based on our values and understanding of our professional roles
Evidenced in our behavior
Becoming an expert

9. Where do we start? What does professional mean?
An occupation requiring specialized knowledge and often long and intensive academic preparation
Conforming to the technical or ethical standards of a profession

10. Who Determines No one can tell you if you are a professional
You can work in a profession and not demonstrate the traits of a profession
Doesn’t matter what you actually do, you can do it professionally
You determine if you want to be viewed as a professional

11. How professionalism is judged
Against a set of expectations or standards
From our own personal values set and understanding of what “professionalism” means
May be situational in nature
Strongly influenced by culture

12. Elements of Professionalism
Education and training (credentials)
Participation in a professional organization
Attitude (determines altitude)
Knowledge of responsibilities
Knowing limits of responsibilities
Determination
Appearance
Communication (upward, downward, lateral)

13. Professional is judged through:
Our Image
Our Communication
Our Competence
Our Demeanor

14. From the Patient’s Perspective
Trustworthy
Competent
Empathetic
Respectful
Caring
Commitment
Accountibility

15. Our relationships with patients:
Therapeutic context
Safety, trust and ethical behavior are foundational
Relationship has boundaries
Vulnerability of patients and the imbalance of power
Treat patients like your favorite family members

16. From the Co-Workers Perspective
Trustworthy
Competent
Supportive
Respectful
Accountable

17. Body Language

18. Functional Trust All people have an equal need for respect
Respect is the basic foundation of all healthy personal relationships
Each team member is equally important
Each team member’s work is equally important

19. Mutual respect All people have an equal need for respect
Respect is the basic foundation of all healthy personal relationships
Each team member is equally important
Each team member’s work is equally important

20. Hindrances Not knowing your job Poor communicator
Failing to understand impact of actions
Poor decision making
Poor language
Personal conduct on and off the job
Not keeping current with trends in profession
Dress and appearance
Poor or Bad Attitudes

21. Professionalism is NOT!
Blaming others
Waiting for others to take the lead
Bringing drama to situations
Losing your composure
Making excuses
Letting your ego take over
Having a bad attitude

22. Developing the Staff
Ensure everyone is learning something all the time
Ensure everyone understands what is expected and what is at stake
Establish efficient lines of communication
Instill an atmosphere of teamwork
Identify all stakeholders
Accountability is a must…documentation!

23. Others/You Professionalism
Train
Tell, show, watch, agree
Look the part
Speak the part
Communicate the part
Always be aware
Get feedback
Practice at home

24. Personal Professional Development
Don’t wait for someone else to train you
Don’t work for an office that is professionally blocking your dreams and goals
Don’t make excuses, make plans and stick to them
Get involved in your future…develop career path to success and follow it…
Find others to get involved in your future
Become an expert
Don’t forget, it is your future

25. Ways to Develop Your Professionals
Examine what you want…be the example
Set clear borders
Teach staff how to learn
Find great examples
Educate, educate
Explain office values
Teach tactical/ strategic thinking
Create an environment that encourages development
Develop a clear advancement plan
Find out about staff personal goals
Write down the career path/review quarterly

26. Recognizing Professionals
Professionals are always learning
Professional conduct demonstrates learning
Professionals are focus on the profession
Professionals connect with the profession
Professional know what they are doing
Professionals look, talk, reflect their roles
Professionals are loyal to the profession with in their actions
Professionals look for ways to advance the profession
You never have to look for a professional

27. Professional Issues
National roles and functions of the professional…get involved
Liability and malpractice
Conduct, confidentiality, and ethics
Hygiene and Infection Control
Asepsis
Cross contamination
Sterilization

28. 7 Steps on How to go Interview
Step 1 Learn the basics and make a positive impression
Step 2 Know who you are and what you can do
Step 3 Do your homework and come prepared
Step 4 Answer key interview questions with ease
Step 5 Handle tough questions with confidence
Step 6 Follow up
Step 7 Negotiate your way to a fair salary

29. Always do your best. What you plant now, you will harvest later.
Og Mandino

30. Quote
One day I had to be the bearer of bad news when I told a wife that her husband had died of a massive myocardial infarct. Not more than five minutes later, I heard her reporting to the rest of the family that he had died of a "massive internal fart."

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32. Thank you very much… Bless you all…
Thank you very much…
Bless you all…