1. Not by robot alone does RPA live
RPA Architecture & Design
HP Inc.
Marcin Konopka / December, 2015

2. HP Inc. 2015 2014 BPO Service Provider Comments 1 3 HP
Working with RPA across a very board set of clients under a mature program at senior levels, HP has used the experience of putting RPA at the heart of their own GBS capabilities to learn quickly what works and what needs to change in order to maximize value for clients 2
TCS
A wide breadth of RPA solutions many of which have been developed internally and are now being actively marketed for their specific features and capabilities 9
IBM
RPA (3rd party and proprietary) is being deployed under an industrialized model that seeks to redefine completely how IBM builds solutions for BPO 4
Sutherland GS
An early mover in RPA who has taken lessons from large client solutions to now create an enhanced RPA model 5 15
Genpact
Moving quickly now to integrate RPA into business platforms and Invest in 3rd party tool relationships as technology becomes more integrated into strategy
Deployed close to 300 robots internally in HP in 2014/15 program
Automared over 400 FTE
Across Finance, Sales Operations, Supply Chain, Marketing
Accessed 60 different IT applications
Over 100 developers
Over 50 projects

3. Chief Operating Officer
HP Inc.
Chief Operating Officer
Business Transformation
Information Technology
Global Operations Centers Organization
Robotics & Automation

4. Agenda Digital Workforce Transformation
What else do I need to manage my Digital Workforce?
Open industry issues
Q&A

5. Digital Workforce
“By 2018, digital business require 50 percent less business process workers and 500 percent more key digital business jobs, compared to traditional models.”
Gartner’s Symposium/ITxpo 2014

6. Mission Control Center
Digital Workforce
Server
Mission Control Center
Robots hosted
in cloud
Enterprise Systems

7. Robots need: Mission Control Center
Process Perspective
Robot Perspective

8. Robots need: Workflow

9. Robots need: Credentials Vault
Digital User Policy
Domain account
address
Digital badge
SAP / IT system account
HR record

10. Robots need: Window Seat?
Virtual Desktops
Easier to control
Easier to manage
Easier to scale
Less expensive
Risk: Windows Licensing
Server

11. Robots & People Working Together
Processors
Human Agent
Workflow
Input
Excel
Manual
Processing
Validation
Business Rules
Output
Status
Output values
Reporting
Notifications
Dashboards
Reports
Engines
Unstructured Input Interpretation
Credentials Vault
Mission Control Center

12. Summary Not by Robot only does RPA live Open Industry Questions
Digital Workforce Transformation requires longer term vision
Not by Robot only does RPA live
Open Industry Questions
Workflow
Password Vault
Virtual Desktops
Robotic Ids
Unstructured to Structured input conversion
Cognitive decisin making

13. Thank you