1. “E-mail Etiquette (Netiquette)” By: Chris Pirillo Presented by: Thi Nguyen

2. Introduction Caps Lock Angry E-mails Short Content Emoticons Forward Messages Signature Conclusion

3. Caps Lock One of the biggest mistakes people make is to type with their caps lock on. Caps lock should only be used for headings and/or titles in your messages, or even to emphasize certain words. Using all caps may give the recipient an impression that you are yelling at them.

4. Angry E-mails When you are upset with someone, the last thing you should do is write them an e-mail message. It is even worst to send angry e-mail in a business context.

5. Short Content If you can explain something in three words, than explain it in three words. People are less likely to read an e- mail that contains several paragraphs. Do not send out the entire text from a web page if it isn’t necessary. Instead, include a link to that web page. Make sure that there are no run-on sentences.

6. Short Content Cont. Use blank lines to separate your paragraphs. Stay clear of tabs, because different e-mail programs can show tab stops differently onscreen. Use spaces to indent something, but indenting the first line of each paragraph is unnecessary. Do not reply to e-mails with one-word answers or questions.

7. Emoticons Sometimes you may think you are being funny (or serious) in your writing, but it may come across differently to the reader. Ensure the readers by using emoticons, also known as smileys. There are thousands of combinations. 

8. Forward Messages When forwarding a message, strip all the extraneous information and characters from it beforehand. It cuts down the size of the message and makes it easier to read. It is a form of common e-courtesy

9. Signature The signature is the last part of the message the receiver will read. Keep signature files down to 4-6 lines. The signature typically includes your name, title, and contact information. They’re perfect for conveying important information, but should remain short and sweet.

10. Conclusion When composing e-mails, you should keep these main points in mind. Effective communication is the key to success. QUESTIONS?!