1. MRO Europe: Engineering & Maintenance Succeeding with Entry into Service

2. 2Succeeding with Entry into Service | Carsten Wortmann | 15.10.2015 for next generation aircraft technology Next generation maintenance services

3. Lufthansa Technik Copyright © 2015 Lufthansa Technik AG. All rights reserved. Subject to restrictions and disclaimer on last page. 3 Succeeding with Entry into Service | Carsten Wortmann | 15.10.2015 Next Generation demand for further development and continuous adaptation of services to next generation requirements Familiar A350 technology and design Next generation maintenance services for next generation aircraft technology E-Operations Electrical Structures Network Prognostics Composites Hydraulic Power RFID Fly-by-wire Brake-by-wire Steer-by-wire Integrated Modular Avionics Ground Services Software Management Tools / IT Predictive Maintenance Electrical Load Analysis Component Services Equipment Qualification

4. Lufthansa Technik Copyright © 2015 Lufthansa Technik AG. All rights reserved. Subject to restrictions and disclaimer on last page. 4 Succeeding with Entry into Service | Carsten Wortmann | 15.10.2015 The product portfolio is enhanced by “next generation services” A350 Products and Services Next generation maintenance services for next generation aircraft technology “Current Generation” Service OfferingNext Generation Services Aircraft AvailabilityGuaranteed Ensuring On-TimePerformance Starter Package Entry-Into-Service Support Starter Package Entry-Into-Service Support AOG Services Components, A/C, engines Line Maintenance Technical handling up to A-Check Line Maintenance Technical handling up to A-Check Technical Operations Management Fleet Management (on-site) Software Management Updates / handling Software Management Updates / handling Load Analytics Electrical Buses and ESN Load Analytics Electrical Buses and ESN Core Product Total Component Support Component repair services guaranteeing availability Total Component Support Component repair services guaranteeing availability Engineering Services Modifications, maintenance programme and MCC Engineering Services Modifications, maintenance programme and MCC Base Maintenance Services VIP & Executive Jet Solutions Composite Repairs On-Wing and Off-Wing Predictive Maintenance Live parameter tracking Predictive Maintenance Live parameter tracking MCC:Maintenance Control Center ESN:Electrical Structure Network

5. 5Succeeding with Entry into Service | Carsten Wortmann | 15.10.2015 when managing the Entry-into-Service of new A/C types Key milestones to ensure readiness

6. Lufthansa Technik Copyright © 2015 Lufthansa Technik AG. All rights reserved. Subject to restrictions and disclaimer on last page. 6 Succeeding with Entry into Service | Carsten Wortmann | 15.10.2015 Aircraft Specification Maintenance & Technical Issues Flight Crew & Cabin Crew Sales and Network Planning Marketing and Communication On-Board IT / IT Applications Product Development Airports, A/C handling & Pax Procedures Individual management and intensive interfacing A350 Entry-into-Service Project Management Key milestones to ensure readiness when managing the Entry-into-Service of new A/C types

7. Lufthansa Technik Copyright © 2015 Lufthansa Technik AG. All rights reserved. Subject to restrictions and disclaimer on last page. A/C design and development A/C production and delivery First operation and fleet expansion Stable Operation 7 Succeeding with Entry into Service | Carsten Wortmann | 15.10.2015 Starts with design and ends with stable operation A350 Entry-into-Service Project Management Key milestones to ensure readiness when managing the Entry-into-Service of new A/C types  Participation in the Airbus A350 Customer Focus Group.  Supporting Airbus in the A350 Airline Office in Toulouse with respect to maturation and maintainability.  Briefing by the Airbus Program Management on development/certification progress.  Organization and processes to be prepared for readiness.  Follow-up of first A350 in-service experience based on available data.  Continuous trainings and mitigation actions.  Securing best A/C availability tailored to the airline’s requirement through a reliable technical dispatch eliminating delays.

8. 8Succeeding with Entry into Service | Carsten Wortmann | 15.10.2015 through investments in A350 capability readiness Proper preparation ensures operational reliability

9. Lufthansa Technik Copyright © 2015 Lufthansa Technik AG. All rights reserved. Subject to restrictions and disclaimer on last page. 9 Succeeding with Entry into Service | Carsten Wortmann | 15.10.2015 Well-planned investment prevent operational issues Emphasizing A350 readiness Proper preparation ensures operational reliability through investments in early A350 capability readiness Material Investment Firsthand Experience OEM Cooperation Others Honeywell 57% 43% A/C Availability Maintenance Readiness (Routine) Maintenance Readiness (AOG)

10. Vielen Dank für Ihre Aufmerksamkeit. Copyright © 2015 Lufthansa Technik AG. All rights reserved. The information contained in this presentation is proprietary to Lufthansa Technik AG and is disclosed in confidence. The presentation and the information contained herein shall be kept strictly confidential and shall not be used, disclosed to others or reproduced without the expressed written consent of Lufthansa Technik AG. Nothing contained in this publication shall constitute any warranty, guarantee or liability for Lufthansa Technik AG, its subsidiaries and affiliates, but is for information purposes only. Accordingly, Lufthansa Technik AG, its subsidiaries and affiliates neither expressly nor conclusively accept responsibility or liability for the actuality, accuracy and completeness of the statements and information contained in this publication. Thank you for your attention. 10Succeeding with Entry into Service | Carsten Wortmann | 15.10.2015 Carsten Wortmann Corporate Product Manager carsten.wortmann@lht.dlh.de Please visit us at our booth number 426!