1. Library and Information Center http://www.library.gatech.edu Emergence of Hybrid Positions at the Georgia Tech Library Jay Forrestjay.forrest@library.gatech.edu Bruce Hensonbruce.henson@library.gatech.edu

2. Library and Information Center http://www.library.gatech.edu Outline The Library West Commons Creating Hybrid Positions Promoting/Hiring Hybrid Candidates Next Steps

3. Library and Information Center http://www.library.gatech.edu Library West Commons Information Services Desk 80 seat mixed productivity cluster 20 seat multimedia Workshop

4. Library and Information Center http://www.library.gatech.edu Opportunity… Common Service Point (LWC) Multiple service providers (OIT, Library)

5. Library and Information Center http://www.library.gatech.edu Initial Support Schedule 0 0101 0202 0303 0404 0505 0606 0707 0808 0909 10101 1212 1313 1414 1515 1616 1717 1818 1919 2020 21212 2323 Librarian Computer Support Specialist User Assistant (student) Multimedia Assistant (student) Library Assistant III

6. Library and Information Center http://www.library.gatech.edu Goals…. Eliminate “turfdoms” Level the playing field Recognize the changing environment Identify appropriate blend of skills Provide career opportunities

7. Library and Information Center http://www.library.gatech.edu Process… Identify functional skills needed Complete position questionnaires OHR review Create positions Re-classify first incumbents

8. Library and Information Center http://www.library.gatech.edu Information Services Department 2002-2003 10 Librarians 5 Library Assistant III (108 non-exempt) 1 Library Technical Asst (109, exempt)

9. Library and Information Center http://www.library.gatech.edu Information Services Department Current 10 Librarians 2 Library Assistant III 3 Information Associate I (110, exempt) 1 Information Associate II (112, exempt)

10. Library and Information Center http://www.library.gatech.edu Types of Requests by Hour 8 AM – 6PM45% IT related 55% Information questions 6 PM -midnight70% IT related 30% Information questions Midnight - 8 AM85% IT related 15% Information questions

11. Library and Information Center http://www.library.gatech.edu Number of Requests by Hour 8am-4pm 64% 4pm-midnight 28% midnight-8am 8%

12. Library and Information Center http://www.library.gatech.edu Today’s Reality…. Evaluate Benefits

13. Library and Information Center http://www.library.gatech.edu Hiring Hybrid Candidates Advertising the Position Candidate Pool Hiring Process

14. Library and Information Center http://www.library.gatech.edu Next Steps…. Phase out Library Assistant positions Broaden candidate pool Market for increased interest Future