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Project Quality Management Ghazala Amin
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2 Project Quality Management Reference study materials –A guide to the Project Management Body of Knowledge (PMBOK Guide), Chapter 8 –Study notes –Dr. Kerzner’s book, Chapter 23
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Project Triple Constraints 3 SCOPE COST TIME Quality
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4 Project Quality Management What to study –Difference between Quality Assurance and Quality Control –Cost of Quality –Statistical Concepts and Quality Tools –Cost Trade-offs –Quality Gurus (Crosby, Deming and Juran) –Pareto and Fishbone Diagrams
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5 Project Quality Management Key Definitions –Control Charts –Cost of Quality –Pareto Diagram –Quality Assurance –Quality Control –Quality Plan –Quality Policy –Quality Planning –Total Quality Management
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6 The Quality Movement Quality is defined by the customer Quality is linked with profitability Quality has become a competitive weapon Quality is now an integral part of strategic planning process Quality requires an organization-wide commitment
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7 What is Quality Quality is: –the totality of characteristics of an entity which bear on its ability to satisfy stated or implied needs Quality is not: – Excellence, Luxury, Prestige, or Grade
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8 Goals of Quality Program Customer satisfaction – the customer’s feelings about a product or service Fitness for use – the product or service is capable of being used Conformance to requirements – the condition of the product or service in relation to the customer’s requirements
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9 Quality Gurus Deming, Juran, Crosby
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10 Deming Cycle for Improvement ActPlan CheckDo Objectives Methods Train Execute Against Objectives How methods are Executed Immediate remedies Future Actions
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11 Dr. Juran's Quality Philosophy Juran Trilogy: –Quality Improvement, Planning & Control Manufacturer Vs. Customer views: –Adherence to Specs Vs. Fitness for Use Legal Implications of Quality: –Criminal, Civil, Appropriate Corporate Actions and Warranties
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12 Crosby’s Four Absolutes of Quality Quality means conformance to requirements Quality comes from prevention Quality means that the performance standard is “zero defects” Quality is measured by the cost of non- conformance
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13 The Cost of Quality »Real Cost of Poor Quality All costs resulting from something not completed correctly the first time! »Types of Quality Costs: Internal - defect exists in the product prior to shipment External - defect exists in the product after shipment Appraisal - cost incurred to determine the condition of the product Prevention - costs incurred to reduce failure and appraisal cost
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14 Conformance Vs. Non- Conformance »Planning »Training and indoctrination »Product Design/Validation »Process Validation »Test and Evaluation »Quality Audits »Maint./Calibration »Field Testing Conformance (Quality) »Scrap »Rework »Material cost (additional) »Warranty repairs »Complaint handling »Liability Judgments »Product recall »Field Service »Expediting Non-Conformance
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15 Project Quality Management The processes required to ensure that the project will satisfy the needs for which it was undertaken
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16 Project Quality Management Project Quality Management Processes (per PMBOK); –Quality Planning –Quality Assurance –Quality Control Process GroupsInitiationPlanningExecutionControlClosing Knowledge Areas Quality Management Quality Planning Quality AssuranceQuality Control
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