1. Public Works Process Ideal Director Role of PW Role of Staff IQ vs EQ Organizational Assessment -Larry Frevert, PE, PWLF Interim Executive Director American Public Works Association

2. Process 1.Policies needed to provide for the safety and welfare of the customer base- Governing Body/ Customers/ Staff 2.Plans to meet the objectives of the policies- Staff/ Private Partners/ Governing Body/ Customers 3.Procedures, methods and techniques necessary to implement the plan- Staff/Professional Resources 4.Tasks- Staff/ Private Partners 5.Evaluate Performance- Staff/ Governing Body/ Private Partners/ Customers

3. What is the Ideal Director? A genuine leader is not a searcher for consensus but a molder of consensus. Martin Luther King, Jr

4. What is the Ideal Director? According to survey, Integrity is most important 1.Demonstrates and encourages high standards of integrity, trust and respect for others 2.Takes responsibility for personal actions 3.Demonstrates a commitment to quality public service 4.Possesses ability to make decisions using the best information available- according to public works folks 5.Conducts professional relationships and activities fairly, honestly, legally, and in conformance with the recognized APWA standards of professional conduct Takes timely and appropriate corrective/disciplinary actions with employees- according to elected officials

6. Leadership Good Leaders: Create the vision Are optimistic, reliable, predictable Take risk Make good, often times difficult decisions Look in the mirror often Influence Create a culture of accountability and disciplined behavior Eliminate drama Hire people that are, or can be, better than themselves

7. Managing Staff  Lead 1 st, Manage 2 nd  Hire the Right People & make sure they are in the Right Seats  Coach people and delegate to success  Remove them if they are the wrong person and don’t delay  Empower and trust- mistakes and struggles are necessary to grow

8. What is the Role of Public Works? Why are we here?

9. Role of Public Works When it comes to public works, one size definitely does not fit all, so defining the term becomes problematic. Even APWA members have trouble arriving at a common definition. Because of the multi-faceted, ever-evolving nature of public works, we may never arrive at a final definition but, for now, the following definition seems appropriate: Public works is the combination of physical assets, management practices, policies, and personnel necessary for government to provide and sustain structures and services essential to the welfare and acceptable quality of life for its citizens.

10. What is the Role of Staff?

11. Role of Staff 1.Do our job at the highest level we can, always looking to improve 2.Be responsible for ourselves, our duties & our performance 3.Solutions oriented 4.Choose our attitude, a positive attitude- it is the only thing we have control over and it is reasonable to expect it from those around us 5.Remember we work for the citizens and no matter the level of responsibility we hold, are expected to be at the top of our game and expected to continuously look for a better, more cost-effective way

12. Literature Good to Great Reality-Based Leadership 7 Habits of Highly Effective People One Minute Manager Love Works What Makes a Leader – Why Emotional Intelligence Matters

13. What is Emotional Intelligence? “The level of your ability to understand other people, what motivates them and how to work cooperatively with them” -Howard Gardner Harvard

14. Emotional Intelligence IQ is not enough – Psychologists generally agree that IQ counts for roughly 10-25% of individual success – The rest depends on everything else, including EQ

15. Emotional Intelligence Categories 1.Self-Awareness 2.Self-Regulation 3.Motivation 4.Empathy 5.Social Skills

16. Self-Awareness Emotional Awareness: Your ability to recognize your own emotions and their effects Self-Confidence: Sureness about your self- worth and capabilities

17. Self-Regulation Self-Control: Managing disruptive impulses Trustworthiness: Maintaining standards of honesty and integrity Conscientiousness: Taking responsibility for your own performance Adaptability: Handling change with flexibility Innovation: Being open to new ideas

18. Motivation Achievement Drive: Your constant striving to improve or to meet a standard of excellence Commitment: Aligning with the goals of the group or organization Initiative: Readying yourself to act on opportunities Optimism: Pursuing goals persistently despite obstacles and setbacks Service Orientation: Anticipating, recognizing and meeting client’s needs

19. Motivation (cont.) Developing Others: Sensing what others need to progress and bolstering their abilities Leveraging Diversity: Cultivating opportunities through diverse people Political Awareness: Reading a group’s emotional currents and power relationships Understanding Others: Discerning the feelings behind the needs and wants of others

20. Social Skills Influence: Wielding effective persuasion tactics Communication: Sending clear messages Leadership: Inspiring and guiding groups and people Conflict Management: Understanding, negotiating and resolving disagreements Building Bonds: Nurturing instrumental relationships Collaboration and Cooperation: Working with others toward shared goals Team Capabilities: Creating group synergy in pursuing collective goals

21. ORGANIZATIONAL EXCELLENCE