1. The Pathway to Success Enhance the Development of Staff Goal 6 – Initiative 3

2. The Pathway to Success Introduction & Purpose The Training and Professional Development objectives are designed to continuously improve the knowledge, skills and abilities of all employees so that they are able to think critically and communicate effectively, adjust to a changing environment, and enhance the quality of their work. Our purpose is to provide learning opportunities that assist in the continued growth of the university by maximizing the performance of our employees. We provide learning opportunities in supervisory, leadership development, diversity awareness and customized departmental consultations.

3. The Pathway to Success Methods Hired a Training and Development Specialist Established a Training Advisory Committee Conducted a needs assessment Developed NEW Staff Orientation Program Developed “Sycamore Service” Developed specific training as requested Created a revised venue for staff recognition Addressed computer access issues for staff

4. The Pathway to Success Benchmarks Community Engagement of Staff Enhance Quality of Life for Faculty and Staff Sycamore Express Customer Service Training – Sycamore Service Supervisor Certification Training Webinar Wednesdays Specialized Training Sessions NEW Program – Staff Orientation Recognition Program

5. The Pathway to Success Discussion Our training and development programs have been designed to improve individual and organizational performance in addition to assisting ISU in achieving its overall institutional goals :  Sycamore Express  Community Engagement  Quality of Life A fundamental piece of the initiative includes the ISUNEW program that was implemented on January 3, 2011. There have been 141 employees successfully complete this program. With a year retention rate of 97% (4 separated employees).

6. The Pathway to Success Summary Goal Initiative Impact/Importance Level 3 1 Community Engagement M 6 1 Enhance Quality of Life M 1 4 Sycamore Express M Initiative Benchmarks: Sycamore Service; Customer Service Training - Phase 1 (numbers represent only staff employees) Sycamore Service Too!: Customer Service Training Initiative - Phase II (numbers represent only staff) Supervisor Certification Class (10 Core Course Certification) – (any who wish to participate) “Webinar Wednesday” Informational Seminars – (numbers represent any who wish to participate) Specialized Training Sessions (per departmental request) NEW (New Employee Welcome) Program – (numbers represent only staff employees) Recognition of Service Program/Medallion Award/New L.E.A.F. (numbers represent only staff employees)