1. E-Government in Public Libraries American Library Association Annual Conference Washington DC Nancy Fredericks, E-Government Services Manager Pasco County Library Cooperative June 26, 2010

2. Dedicated Computers Extended Time Limits

3. E-Government Policy http://www.pascolibraries.org/files/policies/egovernmentservicepolicy.pdf

4. Legal Issues (Florida)  Provide verbal and written disclaimers (especially as part of Internet user agreement – click through on all library computers)  Refrain from helping users fill out forms that require co-signatures (e.g. Florida family court forms that require signatures by person who helps user fill out form - that comes with a requirement to keep the forms for six years)  Do not select forms for users - okay to help them use an index of forms, but selection is up to user (per Florida Bar Association unauthorized practice of law)  Refrain from typing in personal information, particularly social security numbers and passwords Report submitted to Florida State Library by Mary Minow www.librarylaw.com

5. Statistics (librarian logs)

6. Statistics

7. Promotion & Information Lists of commonly accessed websites, what to bring when completing forms

8. PCLS Website (E-Government) http://www.pascolibraries.org

9. PCLS E-Government Blog http://pclsegov/blogspot.com

10. PCLS E-Government Tools Page http://pascolibraries.org/egovtools.shtml

11. Programs & Partnerships Florida Department of Children & Families (Food Stamps)

12. Programs & Partnerships 211- United Way

13. Programs & Partnerships Social Security Administration

14. Programs & Partnerships Career One-Stop Centers

15. Programs & Partnerships Outreach to the Underserved

16. Programs & Partnerships Access to Justice-Legal Aid

17. Contact: Nancy Fredericks nancyfredericks@pascolibraries.org Pasco County Library System 727-861-3020