1. Data Management and Troubleshooting CareTracker Forum 2003 Brad Miller Technical Support B.J. Boyle Implementation Consultant

2. Support Calls: Top 5 List 1."Please hold for Mr. Gates' attorney.“ 2."I'm sorry, Dave. I'm afraid I can't do that.“ 3."We can fix this, but you're gonna need a butter knife, a roll of duct tape, and a car battery.“ 4."...that's right, not even McGyver could fix it.“ 5."Duuuuuude! Bummer!"

3. Database Overview 1. Observation table definition  A. What do we mean by Observation Table  B. What makes a large observation table 2. Scheduling algorithm definition  A. Reports, data, that are affected by scheduling  B. Areas that this may affect  1. Speed on “yellow lights”  2. Running certain reports 3. Interaction of the files and typical record counts  A. Explanation of how these all fall together  B. Expected vs. The Norm – How to know if you are experiencing poor performance.

4. Database Corruption Issues 1. Causes of corruption  A. Control + Alt + Delete  B. Abnormal Exits of any other kind  C. Other examples. 2. Impact of corrupted files and how to know if it is corrupted  A. Speed of reports  B. Performance of the kiosk  C. Specific Error message 3. Fixing corrupted files  A. Proper way of running a refresh  B. Why you may be prompted for a refresh  C. Can you get away without running a refresh?  D. When is a refresh just not enough 4.Avoiding corruption in the first place A. Safe steps to ensuring the best performance

5. Archiving  Archiving Overview  What is Archiving  Why is it important to Archive  How do you archive  How to come up with the perfect archiving plan.

6. Archiving  Steps to Archive 1.Create an archiving plan: We recommend archiving for 1-2 weeks at a time. 2.Have the same person responsible for archiving each week, or whatever your plan calls for. 3.Run the “Purge Observation Detail” report for the time period that you are planning on archiving.

7. Archiving  How do I know what dates to archive: 1.Decide how much “Live Data” that your facility wants to keep at one time. We recommend to only keep 90 days of “Live Data”. 2.If keeping 90 days of “Live Data” always archive for the week that is 3 months back. 3.Weekly scheduled Maintenance Plan.

8. Archiving  What Happens when I archive… Live Data Archive Facility Archived Data

9. Archiving  Archiving Best Practices  Run a Refresh after you archive for optimal performance.  Run the Purge report for a smaller date range.  Weekly Scheduled Maintenance Plan.

10. Backup Procedures  System Backup Recommendations

11. Report Performance Issues  Why some reports run longer than others  Reports that are performing calculations  Scheduling Reports  How do you know which is which?

12. Report Performance Issues  Tips and Tricks for running reports more smoothly and effectively…  Smaller Date Ranges  Less Residents  Know which reports you are running.

13. Report Performance Issues  Specific Report Recommendations  ADL Reports  Behavior Reports  Depression Indicator Count  Others

14. Data and Management Troubleshooting Questions and Answers

15. Data Management and Troubleshooting CareTracker Forum 2003 Brad Miller Technical Support B.J. Boyle Implementation Consultant