1. Alaska Measures of Progress Technology Director Webinar Presented by: Ryan Jensen January 14, 2016 Webinar Logistics: Audio will be streamed through Microsoft Lync (Skype for Business). Audio is also available by calling 877-278-8686 Pin: 961449, press *6 to mute yourself. Please ask questions through the chat box in the bottom corner.

2. AMP WEBINAR

3. Agenda Mac KITE Client Update Submitted Questions Q&A Upcoming Webinars Service Desk

4. KITE Client Installer Update Macintosh KITE Client 2.0 installer –Update released December 18 Macintosh KITE Client 2.1 installer –Released yesterday –Note the differences in adjusting system preferences between OS 10.9+ and 10.8- –Special directions for OS 10.7.5 –Available from http://akassessments.org/kitehttp://akassessments.org/kite

5. Submitted Questions What has been done to improve Service Desk support? –Expanded staff Depth to breadth Subject Matter Experts (SMEs) –Expansion of internal Knowledge Base Windows Ctrl-Alt-Del breaks out of testing session (Client) –Ctrl+Alt+Del bypasses the application

6. Submitted Questions Mice with physical navigation buttons—clicking ‘back’ button returns to login screen –No present solution. On extended roadmap. Client consumes 20-30% of CPU at idle –Function of Firefox

7. Submitted Questions Why are teachers able to name Interim Test sessions in Educator Portal when those names do not appear in Client during testing? –Naming is for test session/ticket organization within Educator Portal. Viewing testlet results is tedious. Will results be exportable? –Not this year. Interim build out is on extended roadmap.

8. Q&A Open Forum

9. Upcoming Webinars AudienceDate Technology DirectorNovember 5 District Test CoordinatorNovember 10 District Test Coordinator – Paper/PencilDecember 8 District Test CoordinatorJanuary 12 Technology DirectorJanuary 14 District Test CoordinatorFebruary 16 Technology DirectorFebruary 18

10. Service Desk Phone Contact –New Number! 1-844-261-6597, no longer 1-855-277-9751 Email Contact –amp_support@ku.edu Hours of Service –Open Monday-Friday, 4:00 a.m. to 4:00 p.m. AKST –Extended hours: 4:00 a.m. to 5 p.m. AKDT March 28-May 6. –Reduced staffing: January 18 (Martin Luther King, Jr. Day). What to include? –Your name and email address –Your state, district, and school –An example student if applicable –An assessment name or ID if applicable –Error messages –Operating system and browser –Information about network configuration, firewall, and LCS

11. THANK YOU! Service Desk amp_support@ku.edu Toll Free: 1-844-261-6597 1-855-277-9752