1. Day 2- Leadership Onboarding

2. Welcome Back ……e Believe…… A cknowledge I ntroduce D uration E xplanation T hank You

3. Spotlight on the “Why” Melissa Rice’s Story (Video) …why we do what we do!

4. Spotlight on the “Why” Other driving factors on the “why”… External Environment Hospital Closings State Budget Cuts Physician Stressors Renewal Reimbursement Challenges – CMS –HCAHPS -CGCAHPS

5. Accountability as Leaders As leaders we hold ourselves accountable and we achieve this through measurement tools.

6. Verify Verification Methods Beyond Trust Results (achieving objectives) – Monitoring progress Documentation (Rounding Logs) –% compliance Observation (AIDET observation sheets) – Competency Accountability Grid – Review 90 day plan

7. “Trust but verify” ~ 40th President of the United States

8. The Result