1. Management Some Ideas Optional Activity In groups of 4 or 5 individually --10 mins review Quinn’s model chose a poorly functioning group you were a member of apply Quinn’s model to that group what negative zone was it in – what evidence supports this conclusion what should should have been done by the manager – what lead you to this conclusion? Go around the group and describe your group and your application of Quinn’s model – 15 minutes 30 mins total

2. Scientific Management Fredrick Taylor c. 1910 scientifically select employees scientifically determine best way to do job train employees manage – before no distinction manage/worker manager – brains worker - hands

3. Administrative Theory 1920’s Henri Fayol Managers plan organize command coordinate control

4. Bureaucracy Max Weber (no; he didn’t invent it) solution to nepotism & favoritism

5. Human Relations 1920’s - 30’s Out of Hawthorne studies hearts – psychological motivation variables how treated how felt about work coworkers boss

6. Open Systems Theory 1960’s Interdependence of units in a system

7. What is a System? Biological Economic costs = demand & supply & expectations gas – supply loss of refinery Demand summer vacation Expectations war

8. Business EG of System Units outside of the work system interact with work system school closed child sick babysitter absent child in juvenile hall Employers must factor-in Daycare A system outside of the work system that interacts with the work system.

9. Competing Values Framework Quinn (1996) Four Management Frameworks rational goal (Scientific management + profit) Internal processes (administrative model) human relations open systems

11. Master Managers … Recognize when a management style is overused (negative zone) high turnover due to high sales demands (negative – rational goal) good morale is needed (positive – human relations)