1. PRE-PROPOSAL MEETING | 11 DECEMBER 2015 DOWNTOWN DETROIT STREET AND PARKS LANDSCAPING PROGRAM REQUEST FOR PROPOSALS

2. AGENDA 1.INTRODUCTIONS 2.DDP BACKGROUND 3.GEOGRAPHY 4.PROGRAM OBJECTIVES 5.RFP PROCESS 6.QUESTIONS

3. 1. INTRODUCTIONS

4. 2. DDP BACKGROUND

5. Downtown Detroit Partnership, Inc. Nonprofit Directorship Corporation 501(c)(3) - Charitable Downtown Detroit Partnership, Inc. Nonprofit Directorship Corporation 501(c)(3) - Charitable Detroit Downtown, Inc. Nonprofit Directorship Corporation 501(c)(4) – Civic Detroit Downtown, Inc. Nonprofit Directorship Corporation 501(c)(4) – Civic Downtown Detroit Business Improvement Zone Public Body Corporate Downtown Detroit Business Improvement Zone Public Body Corporate Contract with Affiliate of ORGANIZATION STRUCTURE

7. PROJECTS CLEAN AND HOSPITALITY AMBASSADORS

8. PROJECTS Litter patrols Trash receptacle tending CLEAN AND HOSPITALITY AMBASSADORS

9. PROJECTS Pressure washing Graffiti and sticker removal CLEAN AND HOSPITALITY AMBASSADORS

10. PROJECTS Mechanical Sweeping On-call services CLEAN AND HOSPITALITY AMBASSADORS

11. PROJECTS Hospitality Stakeholder Engagement CLEAN AND HOSPITALITY AMBASSADORS

12. PROJECTS STREET LANDSCAPING

13. PROJECTS STREET LANDSCAPING

14. Tree wrap lights New l ight pole ornaments PROJECTS WINTER-SEASON LIGHTING

15. Insert map of holiday lighting locations Light pole ornaments BIZ Area Washington Madison Broadway Jefferson Woodward Tree wrap lights PROJECTS WINTER-SEASON LIGHTING

16. 3. GEOGRAPHY

17. DOWNTOWN DETROIT BIZ  Approved in April 2014  $4M annual assessment  Funds supplementary services, including:  Cleaning & hospitality  Landscaping & streetscape  Marketing & communications

18. DOWNTOWN DETROIT BIZ

19. 4. OBJECTIVES 1.Physically attractive downtown 2.Welcoming atmosphere with friendly ambassadors who are highly visible and knowledgeable 3.Excellent customer service 4.Employment opportunities for Detroit residents, including those with barriers to employment 5.Reliable reporting that demonstrates value 6.A trusted resource for DDP and other organizations 7.Prudent stewardship of BIZ assessment revenues 8.Implementation of environmentally sustainable practices 9.Service deployment in an expert and professional manner

20. GUIDING PRINCIPLES FOR VENDOR SELECTION 1.BASE LEVEL EXPERIENCE Experience delivering high quality cleaning services and hospitality ambassador programs in public/ private pedestrian environments similar to Downtown Detroit 2.DETROIT FOCUS Experience and/or commitment to buy local, employ Detroit residents and utilize training programs targeted to those with barriers to employment 3.CUSTOMER SERVICE FOCUS High-level customer service/teamwork focus and effective service measurement/feedback system 4.COST EFFECTIVENESS Demonstrated ability to deliver high quality services in a cost competitive manner 5.INNOVATION & FLEXIBILITY Utilize national best practices; flexibility to respond to evolving client requirements

21. 5. RFP PROCESS A. Stage One: Qualifications proposals Pre-proposal meetingDec 11 Stage 1 submissions dueDec 18 B. Stage Two: Program and financial proposals Issue notice to Short Listed RespondentsJan 4 Stage 2 submissions dueFeb 5 Contract execution with selected vendorMar 1 C. ImplementationMarch

22. 5. RFP PROCESS ONE VENDOR/VENDOR TEAM

23. 6. QUESTIONS DDP WILL:  Distribute list of all interested firms to everyone.  Compile all questions and answers in one document. All questions are due by the end of the day TODAY.  Email to all interested firms all Q+A by Monday, Dec 14.