1. Flattener 8: UPS::Insourcing Group 4 Brian, Tom, Josh, Ingrid, Jing

2. Pt1 UPS is not only shipping parcels, but also providing smart business solutions Examples: Take orders from Nike.com, fill the order from a warehouse staffed and operated by UPS and ship with UPS. Toshiba/HP fixing laptops for companies to speed up service

3. Pt.2 UPS makes big companies act small + small companies act big

4. Pt.3 UPS makes delivery superefficient + superfast, and does this in high volumes. Figured out a way to track packages more efficiently. Allow customers to track their own packages online. Lowered price from $2+ to.05cents

5. Pt.4 UPS is creating enabling platforms for anyone to take their business global. Provides funds for small businesses for computers, scales, printers to help grow your business

6. Pt.5 UPS is now basically an extension of/department within other companies Nike, Toshiba, HP etc.