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Nigel Ashurst Contact Centre (Single Point of Access)

Published byMyles Montgomery Modified over 9 years ago

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Presentation on theme: "Nigel Ashurst Contact Centre (Single Point of Access)"— Presentation transcript:

1 Nigel Ashurst Contact Centre (Single Point of Access)

2 Why do we need a single point of access? Where have we got to? Where do we want to get to? What are we going to get right? Questions

3

4 Parity of Esteem Crisis Care Concordat Five Year Forward View

5 5 things you need to know

6 National & Regional Visit to NTW Case for change Concordat conference Local Stakeholder engagement GP engagement 111 Internal 6 workstreams Multi channel communication Evolving model What have we done so far?

7

8 What will our Single Point of Access look like?

9 What will it mean for staff?

10

11 What we know we need to get right

12

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