1. Final Presentation Tom Lamar, Jaime McCandless, Shane Moon, Vidie Pong

2. Agenda 1.Problem Statement 2.Personas 3.Solutions 4.Main Scenarios 5.Demo 6.Design Evolution 7.Lessons Learned

3. Problem Giving and receiving feedback in college dining halls Why is it so hard? Customer side: Lack of transparency Manager side: Unrepresentative opinions

4. Persona Jaded Jade Wants to make a difference Has given up on the current feedback system

5. Persona Reserved Rebecca Is very shy Feels uncomfortable being associated with negative feedback

6. Persona Dietary Restriction Dan Has a good relationship with the manager Feels his feedback is representative and is making a difference

7. Persona Easy-going Eddie His opinions do not motivate him to want to effect a change Doesn't give feedback because it's too much effort

8. Persona Manager Mike Wants his customers to be happy Wants helpful feedback

9. Solution Feedback Kiosk Transparency - Shows vote count - Allows customers to rearrange listings - Can see manager comments Representative Feedback - Collects aggregate feedback

10. Scenarios Introductory Scenario Station Navigation "General Screen" Scenario Refreshing a Vote Understanding of Feedback Aggregation

11. Final Design

14. Demo

15. Final Design Start Today Specific Item Other Stations Search Done Tap ID Thumbs up/down Write comments

16. Design Evolution

18. UI Improvements -Removed ‘Neutral’ state -Thumbs-up and Thumbs-down automatically moves the item to the top -Visual clues for buttons

19. Design Evolution UI Improvements -Visual clues for scrolling … …

20. Design Evolution UI Improvements -Saved state between screens

21. Design Evolution UI Improvements -Added animation when sorting an item

22. Design Evolution UI Improvements -Search suggestion -Update search results automatically / dynamically

23. Design Evolution UI Improvements -Delete button for comments

24. Lessons Learned – Importance of looking at Different Stakeholders – Getting transparency right is difficult

25. Thank you! Any Questions?