1. 1 Fannie Mae Servicing, Loss Mitigation, Quality Control & Policy John Curcio, Director Michael Sloan, Manager © 2015 Fannie Mae. Trademarks of Fannie Mae

2. 2 Agenda  Best Practices  Loss Mitigation Escalation Process  Policy Updates and Reminders  Planning for 2016 © 2015 Fannie Mae. Trademarks of Fannie Mae

3. 3 Servicing Operational Excellence Best Practice  ACH ACH/Direct Deposit Form is a fast and easy way to receive your invoice payments, via direct deposit, avoiding transmission of paper checks Call or Email the Servicer Support Center for guidance: 1-888-FANNIE5 or servicing_solutions@fanniemae.com servicing_solutions@fanniemae.com  Servicer Selection Form (Form 200) One form per firm, per jurisdiction  Keep lines of communication open  Compare servicer and firm reporting against each other to identify reporting statuses  Identify what is working well  Servicers & Firms have ongoing discussions files / missing documents  Loan Sphere (571 Reimbursement Claims) Send request for new access to Invoicing.Support@bkfs.comInvoicing.Support@bkfs.com Complete the assigned training and receive your activation letter and instructions  Inquiry Response Tool Send access requests to servicing_solutions@fanniemae.comservicing_solutions@fanniemae.com © 2015 Fannie Mae. Trademarks of Fannie Mae

4. 4 Servicing Operational Excellence Best Practice  Fannie Mae Connect Reporting portal streamlines and integrates key information and data for our business partners in a single location, with a single sign-on © 2015 Fannie Mae. Trademarks of Fannie Mae

5. 5 Loss Mitigation Best Practice  Fannie Mae a way for the Servicer to escalate second look case(s) Servicer submits case into HSSN Send request to our loss_mitigation@fanniemae.com mailboxloss_mitigation@fanniemae.com  Short Sale Escalations www.homepathforshortsales.com Realtors can contest values Follow up on the status of offers and contract negotiations  1 st go to Homepath.com and select Short Sales  2 nd – Click Escalate an Issue and select contest a value assigned… 3 rd Select “….contest a value assigned to a listed property” and the form will populate © 2015 Fannie Mae. Trademarks of Fannie Mae

6. 6 Policy Updates and Reminders Texas 50 (a)(6) mortgage loans  Removing special lender approval requirement Mortgage Insurance  Removing the Guide requirement that all outstanding late charges be paid before mortgage insurance can be terminated Oversight of Subservicers / Vendors (SVC-2015-08)  Maintain Policies and Procedures Selecting and assessing a subservicer Evaluate compliance with the Master Servicer’s Lender Contract Require subservicer / outsource vendor have policies & procedures for contracted services Conduct audits & quality control reviews Conduct operational assessments © 2015 Fannie Mae. Trademarks of Fannie Mae

7. 7 Planning for 2016 HAMP 6 th Year Incentive  Servicer Quality Reviews may review servicer’s execution of the HAMP 6 th year incentive  Validating receipt of the signed Dodd-Frank certificate  Application of the funds  Solicitation/notification process to borrowers of their qualifications for the 6 th year incentive Common Securitization Platform updating its Investor Reporting processes  Effective Date February 1, 2017  Online training course available on the Fannie Mae business portal  18 Servicing Platform vendors engaged with Fannie Mae  Servicers should be developing test plans to ensure successful transitions  Contact: call-in_information@fanniemae.com © 2015 Fannie Mae. Trademarks of Fannie Mae

8. 8 Planning for 2016 Consolidated 800 Number  Fannie Mae is taking steps to make it simpler to contact us Servicing Management Default Underwriter (SMDU)  SMDU will allow smaller servicers to access and utilize the same loss mitigation platform that the lager Fannie Mae servicers use today  Provide access to Fannie Mae’s complete loss mitigation products and policies  Reduce cost associated with operational and technical activities, limits risk and liability  SMDU provides servicers with a Rep and Warranty  Real time interface that reduces servicing time and approvals © 2015 Fannie Mae. Trademarks of Fannie Mae

9. 9 QUESTIONS? © 2015 Fannie Mae. Trademarks of Fannie Mae