1. Section 3-1 Consumer Ethics

2. The Meaning of Ethics Ethics: – Guidelines for human behavior based on principles about what is ______ and ______. Ethical Behavior: – Commitment to do what’s ________. – What’s ______ isn’t necessarily what is _______ or most convenient. – Shows respect and responsibility. – Example:

3. Consumer Courtesy Treat others with respect by being courteous and considerate. Do so in any establishment by: – Following the rules – Not using foul language – Waiting your turn – Being ______ and ________

4. Consumer Courtesy (cont) The supermarket: Public Transportation: The salon:

5. Consumer Courtesy (cont) The clothing store: The restaurant:

6. Skits Work in groups of 2-3 (your row) Act out a scene showing what happens when a customer does not behave courteously in one of the situations described on pages 76 & 77 about Consumer Courtesy. Then act it out a second time showing what happens when the customer does show courtesy. ***(Idea if you have 3 in your group: have one group member be the narrator and “set” the scene) ***

7. Dishonest Practices Shoplifting: the theft of merchandise from stores. – Merchants lose _______ of dollars each year. – _______ consumer is harmed by shoplifting because: 1. 2.

8. Consequences of Shoplifting When caught: – Arrest – Fines – Jail time – Criminal Record – Cause shame and embarrassment to oneself, family and friends.

9. More on Shoplifting Go here: http://crimeprevention.rutgers.edu/crime/sho plifting/shoplifting.htm http://crimeprevention.rutgers.edu/crime/sho plifting/shoplifting.htm Three interesting facts you discovered: 1. 2. 3.

10. Shoplifting Seagull

11. Other Dishonest Practices 1.Snacking in the grocery store 2.Returning ______ ______ 3.Price _________ 4.Fare beating: 5.Using copyrighted material without permission:

12. Ethical Issues for Consumers What do you do if a company that you purchase from isn’t treating their workers fairly or harming the environment? – Transferring ethical behaviors across the board.

13. Check Your Understanding 1.Define ethics and give examples of ethical principles. 2.Explain three guidelines for consumer courtesy. 3.How does shoplifting hurt others?