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©2007 Robert Alan Black, Ph.D., CSP P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007 HFMA-Arkansas You Might As Well.

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Presentation on theme: "©2007 Robert Alan Black, Ph.D., CSP P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007 HFMA-Arkansas You Might As Well."— Presentation transcript:

1 ©2007 Robert Alan Black, Ph.D., CSP alan@cre8ng.com P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007alan@cre8ng.com 2007 HFMA-Arkansas You Might As Well Be Speaking & Writing In Tongues Communicating More Successfully Today Robert Alan Black, Ph.D.

2 ©2007 Robert Alan Black, Ph.D., CSP alan@cre8ng.com P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007alan@cre8ng.com 2007 HFMA-Arkansas How Do You Communicate? 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24.

3 ©2007 Robert Alan Black, Ph.D., CSP alan@cre8ng.com P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007alan@cre8ng.com 2007 HFMA-Arkansas Tell Me! Show Me! Involve Me! I will forget I may remember I will begin to… Confucius said (350 BC)

4 ©2007 Robert Alan Black, Ph.D., CSP alan@cre8ng.com P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007alan@cre8ng.com 2007 HFMA-Arkansas Reach Me! Reach out to Me! Get to Know Me While I get to know you then WE will learn together… Alan added a 4th dimension…

5 ©2007 Robert Alan Black, Ph.D., CSP alan@cre8ng.com P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007alan@cre8ng.com 2007 HFMA-Arkansas How Do We Communicate? STIRSTIR Show Me! Tell Me! Involve Me! Reach out to Me!

6 ©2007 Robert Alan Black, Ph.D., CSP alan@cre8ng.com P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007alan@cre8ng.com 2007 HFMA-Arkansas How Do We Communicate? STIRSTIR Show Me! - visual Tell Me! - audible Involve Me! - physical Reach out to Me! - emot’l

7 ©2007 Robert Alan Black, Ph.D., CSP alan@cre8ng.com P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007alan@cre8ng.com 2007 HFMA-Arkansas How Do You Communicate? 1.email 2.telephone 3.Body language 4.letters 5.meetings 6.Facial expressions 7.Hand shake 8.signals 9.lights 10.signs 11.location 12.position 13.SKYPE 14.Cell phone 15.fax 16.scanner 17.PPT 18.speech 19.workshop 20.Seminar 21.touch 22.Roll call 23.books 24.reports S-Vis T-Aud I-Phy R-emot’l

8 ©2007 Robert Alan Black, Ph.D., CSP alan@cre8ng.com P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007alan@cre8ng.com 2007 HFMA-Arkansas 6 Ps of Communication PPPPPPPPPPPP Plan! Practice! Prepare! Place! People! Present!

9 ©2007 Robert Alan Black, Ph.D., CSP alan@cre8ng.com P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007alan@cre8ng.com 2007 HFMA-Arkansas http://www.toastmasters.org/

10 ©2007 Robert Alan Black, Ph.D., CSP alan@cre8ng.com P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007alan@cre8ng.com 2007 HFMA-Arkansas http://www.toastmasters.org/

11 ©2007 Robert Alan Black, Ph.D., CSP alan@cre8ng.com P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007alan@cre8ng.com 2007 HFMA-Arkansas Learning Pyramid NTL - National Learning Institute % of new material remembered after 20 minutes 5% 10% 20% 30% 50% 75% 90% 100+% _____ Lecture _____ Reading _____ Audio-Visual _____ Demonstration _____ Discussion Group _____ Practice by Doing _____ Teach Others/Immediate Use _____ Repetitive Use Over Time

12 ©2007 Robert Alan Black, Ph.D., CSP alan@cre8ng.com P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007alan@cre8ng.com 2007 HFMA-Arkansas

13 ©2007 Robert Alan Black, Ph.D., CSP alan@cre8ng.com P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007alan@cre8ng.com 2007 HFMA-Arkansas Rational, Logical, Analytical, Individual Systematic, Equations, Step-by-step, Proven Answers Intuitive, Exploratory, Unknown, Fanciful Fun, Harmonious, Involving all, Family/Team

14 ©2007 Robert Alan Black, Ph.D., CSP alan@cre8ng.com P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007alan@cre8ng.com 2007 HFMA-Arkansas What is the size of a wood stud used in construction ?

15 ©2007 Robert Alan Black, Ph.D., CSP alan@cre8ng.com P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007alan@cre8ng.com 2007 HFMA-Arkansas details, rationale, monotone, factual orderly, references, proven, grammatical, mis-understood, colorful, dramatic, creative, personal, friendly, involving all, talkative

16 ©2007 Robert Alan Black, Ph.D., CSP alan@cre8ng.com P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007alan@cre8ng.com 2007 HFMA-Arkansas M.I.N.D. Design Communication Styles Facts Link Stick to Ask to Keep open Stay flexible Allow wandering Summarize Friendly First Names Get them… Ask them to Organized Reference Backup Review

17 ©2007 Robert Alan Black, Ph.D., CSP alan@cre8ng.com P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007alan@cre8ng.com 2007 HFMA-Arkansas Communication Style Tips A to Z

18 ©2007 Robert Alan Black, Ph.D., CSP alan@cre8ng.com P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007alan@cre8ng.com 2007 HFMA-Arkansas Causes of Mis-Communication 1.Vagueness 3.Complexity 5.Too Much/Too Long 7.No Planning 9.No Notes 11.Not Knowing the Subject 13.Interruptions 15.Abbreviations/Acronyms 17.Technicality of Words 19.Presentation of Words 21.Lack of Feedback 23.Bad Timing 25.Distractions 27.Poor Listening 29.Multiple Meanings 31.Hidden Agendas 2.Interpretation 4.Too Few Words 6.Ambiguity 8.Too Much Planning 10.Lack of Understanding 12.Conflicting Viewpoints 14.Level of Awareness 16.Words Used 18.Assumptions 20.Attitude 22.Terminology 24.Lack of Involvement 26.No Order in Message 28.Location 30.Indecision Afterward 32.Personality Clash A. B. C. D. E. F. G. H. I. J.

19 ©2007 Robert Alan Black, Ph.D., CSP alan@cre8ng.com P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007alan@cre8ng.com 2007 HFMA-Arkansas Causes of Mis-Communication 1.Vagueness 3.Complexity 5.Too Much/Too Long 7.No Planning 9.No Notes 11.Not Knowing the Subject 13.Interruptions 15.Abbreviations/Acronyms 17.Technicality of Words 19.Presentation of Words 21.Lack of Feedback 23.Bad Timing 25.Distractions 27.Poor Listening 29.Multiple Meanings 31.Hidden Agendas 2.Interpretation 4.Too Few Words 6.Ambiguity 8.Too Much Planning 10.Lack of Understanding 12.Conflicting Viewpoints 14.Level of Awareness 16.Words Used 18.Assumptions 20.Attitude 22.Terminology 24.Lack of Involvement 26.No Order in Message 28.Location 30.Indecision Afterward 32.Personality Clash A. B. C. D. E. F. G. H. I. J. To Turn These into Communication Tools Reverse or Remove Them

20 ©2007 Robert Alan Black, Ph.D., CSP alan@cre8ng.com P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007alan@cre8ng.com 2007 HFMA-Arkansas Nandri Terima Kasih Thank you lah No worry mate Grazie Abrigado Gracias Origato Danke Merci Gratis Xie xie ni

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