1. LEARN! Creating and Managing Organizational Knowledge

2. Can organizations be stupid?

3. Definition The continuous process of capturing, creating, collecting and communicating organizational knowledge in order to develop and achieve company objectives.

4. Benefits Why? Facilitate organizational learning Improve performance Increase innovation Accelerate new product development Greater ability to change Orienting new employees Learning from exiting employees

5. Process What? Capture Create Collect  Internal  External (customers, suppliers) Communicate Connect  Before  During  After

6. Methods How? Communities of practice After action reviews Mentoring Coaching Continuous learning vs. Formal training

7. Tools Expert systems (Star Trek) Knowledge bases Help desk tools Document management E-learning Web conferencing Corporate yellow pages Wikis Blogs

8. Resources The Knowledge Creating Company Nonaka & Takeuchi The Fifth Discipline Senge The Harvard Business Review on Knowledge Management Drucker, Garvin, Leonard & Straus

9. Rendall & Associates David Rendall (919) 222-6295 dave@drendall.com web - www.drendall.com lens - www.squidoo.com/rendall blog - www.daverendall.typepad.com