1. EGEE-II INFSO-RI-031688 Enabling Grids for E-sciencE www.eu-egee.org End-to-End Service Level Agreement Provisioning and Monitoring for End-to-End QoS TNC2007, 21-24 May 2007 Vassiliki Pouli (GRNET/NTUA) vpouli@netmode.ntua.gr

2. Enabling Grids for E-sciencE EGEE-II INFSO-RI-031688 TNC2007, 21-24 May 2007 2 Outline Introduction SLA parts Model of SLA establishment Monitoring of SLAs Questions

3. Enabling Grids for E-sciencE EGEE-II INFSO-RI-031688 TNC2007, 21-24 May 2007 3 Introduction (1) Grid applications require specific level of QoS for data transfers across different Resource Centres (RCs) end-to-end (e2e) SLA is needed to define this level of QoS –provides the technical and administrative details to perform  Maintenance  Monitoring  Troubleshooting

4. Enabling Grids for E-sciencE EGEE-II INFSO-RI-031688 TNC2007, 21-24 May 2007 4 Introduction (2) Grid RCs: users of the network Network providers –GÉANT (paneuropean network) –NRENs (national networks) –Regional/metropolitan/campus networks Synthesis of e2e SLA based on individual domain SLAs

5. Enabling Grids for E-sciencE EGEE-II INFSO-RI-031688 TNC2007, 21-24 May 2007 5 SLA parts ALO (Administrative Level Object) –Contacts –Duration (start and end times) –Availability of service –Response times –Fault handling procedures SLO (Service Level Object) –Service flow description –Excess traffic treatment –Performance guarantees (OWD, jitter, packet loss, capacity…) –Reliability guarantees: max downtime (MDT), time to repair (TTR) –Monitoring infrastructure

6. Enabling Grids for E-sciencE EGEE-II INFSO-RI-031688 TNC2007, 21-24 May 2007 6 Trusted 3 rd party - ENOC Multi-domain SLA Need for a trusted 3 rd party responsible for: –SLA service installation –SLA management/monitoring –User support for network issues  network SLA violations For EGEE ►►► ENOC (EGEE Network Operation Centre) –Counterpart of a NREN NOC for EGEE –In charge of “EGEE network” operations

7. Enabling Grids for E-sciencE EGEE-II INFSO-RI-031688 TNC2007, 21-24 May 2007 7 Model of SLA establishment(1/2) Preliminary agreement 1.ENOC asks from every participating domain and RC to formulate an agreement 2.Each domain NOC provides –the ALO (Administrative Level Object) –max bandwidth allocated for EGEE Each RC –provides administrative and technical details –signs Acceptable Use Policy (AUP)  Provisioned network resources used only for EGEE purposes 3.ENOC stores the received information to the NOD (Network Operational Database) Preliminary agreement Preliminary agreement of ENOC with participating domains & RCs made once for every participating domain & RC

8. Enabling Grids for E-sciencE EGEE-II INFSO-RI-031688 TNC2007, 21-24 May 2007 8 Model of SLA establishment (2/2) 2-Stage provisioning model: SR-SA 2-Stage Provisioning Model: SR-SA Stage 1: Service Reservation (SR) – b2b SLA –PIP (Premium IP) reservation in extended QoS network (GEANT/NRENs) –border-to-border SLA (GEANT/NRENs SLAs) Stage 2: Service Activation (SA) – e2e SLA –Activation of the service ↔ Configuration of the routers in the last mile network –end-to-end SLA (b2b SLA + NREN client domains’ SLAs)

9. Enabling Grids for E-sciencE EGEE-II INFSO-RI-031688 TNC2007, 21-24 May 2007 9 Rationale of 2 stage provisioning model Grid applications require e2e path be available in time Lead time between service request and service reservation of the extended QoS network –Manual configuration of the routers –Currently 2 working days in the GEANT network

10. Enabling Grids for E-sciencE EGEE-II INFSO-RI-031688 TNC2007, 21-24 May 2007 10 Service Reservation – b2b SLA Case 1: automatic reservation –Reservation via AMPS servers of hosting NRENs and GEANT –AMPS (Advanced Multi-domain Provisioning System) :  System In development stage by the GEANT project  Management of the whole PIP provisioning process from user request through to the configuration of the appropriate network elements Case 2: manual reservation –No AMPS servers (or similar services) installed

11. Enabling Grids for E-sciencE EGEE-II INFSO-RI-031688 TNC2007, 21-24 May 2007 11 Stage 1: Service Reservation (SR)-b2b SLA case 1: automatic reservation Reservation through AMPS or similar service ENOC identifies involved GEANT/NREN domains GEANT/NRENs provide individual SLAs Synthesis of b2b SLA: performed by ENOC based on reported GEANT/NRENs SLAs

12. Enabling Grids for E-sciencE EGEE-II INFSO-RI-031688 TNC2007, 21-24 May 2007 12 Stage 1: Service Reservation (SR)-b2b SLA case 2: manual reservation Cases with no AMPS servers or similar services installed in NRENs GEANT/ NRENs

13. Enabling Grids for E-sciencE EGEE-II INFSO-RI-031688 TNC2007, 21-24 May 2007 13 Stage 1: Service Reservation (SR)-b2b SLA case 2: manual reservation No AMPS servers installed ENOC identifies involved GEANT/NREN domains ENOC initiates manual requests to individual domain NOCs NOCs reply by email and provide individual SLAs Synthesis of b2b SLA: performed by ENOC based on reported domain SLAs

14. Enabling Grids for E-sciencE EGEE-II INFSO-RI-031688 TNC2007, 21-24 May 2007 14 Stage 2: Service Activation (SA)-e2e SLA ENOC verifies that the reservation in the extended QoS domain is still effective and retrieves it Checks if NREN client domains (MAN/campus/institution) can support the request NREN client domains provide their SLAs ENOC produces e2e SLA based on: –reported NREN client domains’ SLAs –b2b SLA from stage 1

15. Enabling Grids for E-sciencE EGEE-II INFSO-RI-031688 TNC2007, 21-24 May 2007 15 Monitoring of SLAs ENOC queries NPM DT (Network Performance Monitoring Diagnostic Tool) NPM DT provides measurement data from perfSONAR (GEANT/NRENs) and e2emonit (RC-to-RC) monitoring frameworks Fault Identification/Notification –Case 1: ENOC identifies & notifies responsible domain –Case 2: ENOC (not able to isolate the problem) informs GEANT PERT (Performance Enhancement Response Team) Reaction-Repair according to SLAs ENOC checks SLA compliance

16. Enabling Grids for E-sciencE EGEE-II INFSO-RI-031688 TNC2007, 21-24 May 2007 16 SLA monitoring requirements e2e Metrics: –OWD (One Way Delay) –IPDV (IP Packet Delay Variation) –RTT (Round Trip Time) –Packet Loss –Available bandwidth –Achievable bandwidth –TTR (Time To Repair) From trouble ticket issue to recovery, per violation –MDT (Maximum DownTime) Maximum total TTRs for all violations in a given period Performance metrics Reliability metrics

17. Enabling Grids for E-sciencE EGEE-II INFSO-RI-031688 TNC2007, 21-24 May 2007 17 –Frequent e2e and partial domain monitoring of performance metrics (e.g. every 15’) in agreed service availability period –Capability of setting thresholds on metrics to generate violation alarms  Different severity levels (?) –Trouble tickets, triggered by users and ENOC operators on alarms, managed via TTM (Trouble Ticket Manager) –Statistics from trouble tickets to infer MDT & TTR Monitoring features

18. Enabling Grids for E-sciencE EGEE-II INFSO-RI-031688 TNC2007, 21-24 May 2007 18 Questions ?