1. Providing information for integration Ligia Ferreira Lincolnshire County Library Multicultural Development Service

2. The reshaping of Library Services Front line first Inclusion Access Race Relations Amendment Act 2000 LGA Equality Standard

3. How we recognised the need Experiences of ethnicity Steering Group Partnership working Community consultation

4. How the team was developed Finance identified Posts established Multicultural awareness training Partnerships

5. Learning Opportunities include: ESOL classes ICT Courses Introduction to Childminding Practice Basic Skills

6. Celebrations Include: Black History Month International Women’s Day Portuguese National Day Roma Day

7. Working Together: Sure Start Police Authority Cultural Partnership Group African Caribbean Society Gypsy Liaison Group

8. Needs Based Library Service : Listen to the Needs Consulting with the community Being Proactive

9. What we have achieved: Recognition and trust of communities Raised Library Profile National Recognition of work undertaken Organisational Change Award 2005 Libraries Change Lives Award 2006

10. Lincolnshire Libraries Change Lives Award To be delivered in partnership with local libraries To focus on community need To promote diversity

11. My life is now more…

12. Contact details Ligia Ferreira Inclusion Services Manager Culture and Adult Education Ligia.Ferreira@lincolnshire.gov.uk