2. The 5 Biggest Mistakes on the Sales Floor

3. 1. Don’t Argue with your Customers.

4. 2. Don’t show your customer a Product before they have been greeted and qualified.

5. 1. Don’t Argue with your Customers. 2. Don’t show your customer a Product before they have been greeted and qualified. 3. Don’t give too much product Information.

6. 1. Don’t Argue with your Customers. 2. Don’t show your customer a Product before they have been greeted and qualified. 3. Don’t give too much product Information. 4. Don’t take the bait!

7. 1. Don’t Argue with your Customers. 2. Don’t show your customer a Product before they have been greeted and qualified. 3. Don’t give too much product Information. 4. Don’t take the bait! 5. Ask for the sale!

9. 6 Things you must do for every Customer

10. 1. Shake hands and Exchange names

11. 1. Shake hands and Exchange names. 2. Get permission to qualify

12. 1. Shake hands and Exchange names. 2. Get permission to qualify. 3. Show 3 options

13. 1. Shake hands and Exchange names. 2. Get permission to qualify. 3. Show 3 options. 4. Get feedback

14. 1. Shake hands and Exchange names. 2. Get permission to qualify. 3. Show three options. 4. Get feedback. 5. Get it on paper

15. 1. Shake hands and Exchange names 2. Get permission to qualify 3. Show three options. 4. Get feedback. 5. Get it on paper. 6. Offer financing options.

16. The next time a customer leaves your store without buying, ask yourself if you can check off all six, and if the one you missed might have made a difference.