1. New and Improved Financial Aid Help Service System for Clark Atlanta University By Shannon Parker

2. Current Issues Long Lines Understaffed Lack of Information Lack of Email Response Busy Calls Stressful For EVERYONE!

3. Solution Improved web application to assists and inform new, returning, and prospective students in the financial aid process. Interactive Information Element Online Interactive Assistance with Financial Aid Advisors

4. Interactive Information Element General Financial Enrollment Process. Sections specifically available based on student’s status. Links to appropriate sites, forms, and staff members. Customized Interactive Step By Step Tutorial

5. Tools ◦Main topics of Financial Aid ◦Easy access to quick information ◦Cascading Link Style links ◦HTML / CSS / JavaScript / PHP General Guide

6. Tools ◦Step-by-Step ◦Input driven ◦HTML / CSS/ Ajax/ JS /PHP Interactive Tutorial

7. Information System Methods General Guide and Interactive Tutorial Separation of data in a data file Use JavaScript to call on specific information from data files Links and topics included for respective parts of the information. Interactive Tutorial stores data from the tutorial to notify user of tasks to be completed

8. Online Interactive Assistance with Financial Aid Advisors Live Chat with Financial Advisors File Sharing (documents, forms, etc.) Students have viewable files containing relevant data.

9. Tools

10. Chat Application Methods Chat Use database to store users, messages, etc Use PHP to connect to the database Links in panel opens a new window for user convenience

11. Tools File Sharing Use database to files, documents Use PHP to connect to the database Viewable documents

12. Tools User Checklist User can view tasks, deadlines,ets. Advisors can view and update a user tasks

13. Next Steps Add Student profile page Implement profiles for Advisors Feedback for improvements

14. Coming Soon! Interactive Financial Aid System for Clark Atlanta University