1. Engineering Bootcamp SETH AXTHELM DEVELOPER EVANGELIST / PRODUCT MANAGER

2. DOMAIN OVERVIEW

4. SOLUTIONS Asset Management Citizen Relationship Management Environmental Health Finance and Administration Land Management Legislative Management Licensing and Case Management Recreation and Resource Management Right of Way Management

5. CUSTOMER OVERVIEW Accela’s customer base is public agencies worldwide. Governing bodies for states, municipalities, county and provinces. Some of the departments we work with are: Building Planning Public Works Wastewater Water Parks and Recreation Fire Police Code Enforcement Finance Public Health & Safety Rental Property Management City Manager Utilities Information Technology Fleet Facilities Maintenance Airports Business Licensing Agriculture Fisheries Aquaculture Street Maintenance Housing Weights and Measures Sewer

6. CUSTOMER VISION What do our customers say they want to achieve? Online presence Streamlined, best practice business process Standardization and consolidation Ability to decrease wait times at counter Access to information, quicker and easier Less reliance on IT for support Mobile Solutions

7. CUSTOMER NEED What do our customers actually need? Move as much business online as possible Solution that is easy to maintain and support System with enterprise wide opportunities Managed Services, the Cloud Mobility, a system that can be used anywhere Customer Satisfaction Ongoing support and assistance Increase Revenue Available Internal Support

8. CUSTOMER STRUGGLES Where do they struggle? Trying to do too much, unrealistic expectations Having and making enough time Moving business online Enabling department users to support system Mobility – Inspectors specifically Politics of change Implementing best practices Over automation

9. ACCELA DIFFERENTIATION Why Accela chosen as much as it is Civic Engagement and Focus Web Based Cloud Solutions Experience with the Public Sector Good References Mobility, Map Integration and Open Data Ongoing Product Investment

10. ACCELA SALES & SERVICES

11. DELIVERY SEGMENTS StrategicEnterpriseConventionalStreamlinedAdd On Population1.5 M Plus600k - 1.5 M200k – 600k50k – 200kAny Project MgtFull PMOPMOPart Time PMOMinimalAs Needed MethodologyCustom Analysis & Config, some deviation from Methodology Custom Analysis & Config, possible deviation from Methodology BPT’s and some Custom Analysis to fill gaps BPT’s, Partner focused, customer helps with work Depends on SOW EnhancementsKnown - part of SOW PossibleNone N/A PhasesMultiple1-2111 ExamplesNYS, NYCSan Francisco, Seattle Oakland, TempePacific County, Santa Monica El Paso –EDR Palo Alto - AMO OtherChange Mgt, Risk Mgt, M&O, Performance Testing Structured testingMost Implementations here Shifting more focus here Training, Reports, Scripts, Upgrades