1. Mitel Hospitality CONNECTED GUESTS Presented by Denwa, UK

2. Mitel Strategy CLOUD 4G LTE MOBILE
Create the Mobile Enterprise
CLOUD
4G LTE MOBILE
Rapidly growing market
Accelerating market migration
Public and private capability
Grow business > 20%
Rapidly growing market
Strong new service streams with VoLTE, VoWIFI and SDN
Converging fixed and mobile tech
Grow business > 20%
Leverage vertical applications
Drive Application Layer (Contact Centre/UC) attachment
Maximize value in the base – our foundation
Significant Traditional and IPT Base

3. The Hospitality Market is Changing
Cloud
Public and private
Consumerization
of Enterprise IT
Leverage consumer devices
Unified Communications
Increased collaboration
Customer Interaction
Multi-channel, mobile, social
Mobility
Seamless connectivity
Security
Secure communications and collaboration

4. Why Mitel? – Working with Mitel
Global Hospitality Team
Global Account Manager for each hospitality corporate flag
Local hospitality sales specialists
Access to hospitality solution design centre
Investment in development resource
Industry Events and Associations
HITEC, HTNG. IHTF, Cruise Shipping
Hospitality Expert Programme
Designated sales and sales support staff
Proven relationships with hospitality specialist vendors
Reference sites & customer experiences
Technology Partners
Relationships managed through MSA programme
SIP Centre of Excellence
Mitel’s Global Hospitality Team
Manages corporate relationships …. understanding brand standards, development plans and aligning technology roadmaps
Manages local projects to ensure adherence to brand standards, pricing agreements and on going support
Works with local Mitel hospitality specialistPARTNERS to ensure a positive outcome for all parties
Attends industry associations, forums and events
Mitel’s hospitality specialistPARTNER Program helps customers identify Mitel authorizedPARTNERS who have a track record in delivering solutions
They must have nominated specialist sales and sales support staff
Ability to deliver a complete IT communication solution through relationships with other hospitality vendors
Reference sites and customer experiences based on recent deployments
From time to time, Mitel run Channel Workshops for specialistPARTNERs to ensure their knowledge is current
Mitel also maintain a direct relationship with other hospitality specialist vendors to ensure multivendor solutions work together effectively on site
Relationships are managed through the Mitel Solutions Alliance
Mitel also run a SIP centre of excellence dedicated to integration testing of SIP telephones, applications and trunks

5. Why Mitel? – The most comprehensive hospitality portfolio
Voice communications – support for traditional and IP telephony
Fixed, wireless & mobile for staff, guest rooms & conference facilities
Multi lingual voice messaging & auto attendant for staff and guests
Multi media contact center – voice, , web chat & social media
Mobile – Guest BYOD and voice enabled guest loyalty applications
Management of guest billing – voice, Internet, In room entertainment
Management and reporting of guest service requests
Property Management System connection mediation

6. Why Mitel? - Global Market Presence
We have 80 offices
Operate in 100+ countries
And have 2500 channel partners
That ability to deploy globally … known by the analysts as “ability to execute” is very important

7. Why Mitel? – Reference Customers

8. Hospitality Challenges
Leveraging
consumer
technology
Customer
loyalty
Consistent
service
delivery
1. Managing the guest experience
Maximizing RevPAR
4. Addressing Brand Standards and compliance
2. Improving operational efficiency
Attracting
And
retaining staff
Competitive differentiation
Mitel
Connected Guests
Staff
training
Channel to market
5. Providing class leading conference facilities
3. Maximizing Investment Protection
Understanding target customers
Managing IT systems and resources

9. Mitel – Connected Guests
Multi Media Contact Center Reservations
Devices
Hospitality Applications Suite
Call accounting
Advanced voic
Wake up and reporting
Mobile integration
Guest service information
Guest service ticketing
Guest feedback
MiVoice
MX-One
Hospitality
Applications
Suite
MiCloud Hospitality
MiVoiceBusiness
(MiVoice 5000)
MiVoice Office400
Cloud
Premise

10. Mitel Hospitality Portfolio Hospitality Applications Suite

11. Hospitality Applications Suite

12. iCharge Guest billing PMS connection mediation Deployment Options
Single or multiple properties
PMS connection mediation
Property Management System
Telephone System
Messaging
Guest BYOD
IPTV / Movie & Media
High Speed Internet Access management
In Room Automation
Mini Bar
Deployment Options
On Property
Centralized / Virtualized
‘As a Service’ from the cloud

13. IPConnect High Speed Internet Access management & billing
Support for wired and wireless infrastructure
Integrates with the Property Management System
Layered guest service levels
Upgrade without service interruption
Flexible billing
Time based
Location based (eg: floor, room or conference)
Guest based (eg: standard or premium)
Voucher or credit card

14. iConnect The guests own mobile becomes a wireless room extension
Make and receive calls via the hotel telephone system
One touch real time communication
Guest authentication on check in / check out
Deployment Options
Guests own SIP client
Integrate with existing customer loyalty application
Within Mitel iPGS guest loyalty application

15. iP GS Mobile guest loyality application
Provide information about hotel services & local attractions
‘In the moment’ changes to menus and offers
One touch communication for enquiries and bookings
Increases revenue per occupied room
Download branded client from App’ Store / Google Play

16. InnLine IP Unified Messaging for guests and staff
Specifically designed for the Hospitality market.
Manages all aspects of voice messaging for guests & staff
Includes Group messaging, room status & mini-bar billing
Approved & preferred status with many of the global flags
Fully integrates with iCharge
Deployment Options
Turn-key appliance or software only
On Premise / Virtualised / Centralised or Cloud

17. HotelMGR Guest Service Requests – Ticketing & Management
Requested initiated from a telephone or mobile app’
Requests allocated to an appropriate skill group
Facilities management
Housekeeping
Catering
Taxi company
Request is accepted by a individual
Flagged when completed
Escalation driven by service levels
Reporting enables staff optimisation
At your service
Guest
Staff
HotelMGR
Management Reporting

18. Reservations & Guest Services
Communicate with customers in a media of their choice
Voice, , Web chat, SMS, Social Media
Centralized or Distributed
Corporate hotel group or individual boutique hotels
Overflow to alternate answer point
Manage centralised guest services desk
Integrate with HotelMGR
Manage social media
Protect your brand reputation by providing ‘in the moment feedback
Scanned and queued for action
Outbound dialling
Link to Customer Relationship Management
Campaign led demand generation

19. Mitel Hospitality Portfolio MiVoice

20. MiVoice Office 400
Cost effective IP Communication Server designed for SMB market
Easy provisioning, highly modular and scalable
Targeting hotels and care homes with 10 to 600 rooms
Three integrated front-desk solutions
Attendant console access
Web-based access
Property Management System interface
Powerful hospitality capabilities
Wake-up service, message waiting, room cleaning states, minibar, …
Detailed call charges, customized billing forms
Guest privacy protection (deleting call lists, voic etc)
Mobility for staff & guests with Mitel DECT, Mitel Mobile Client, MiCollab…
Evacuation in combination with Mitel Alarm Server

21. MiVoice Business
Cost effective call manager with integrated hospitality features
Easy provisioning, modular and scalable
Targeting hotels and care homes with 80 to 5000 rooms
Integrated Property Management System interface
Embedded voic , auto attendant, recorded announcements and music on hold
Flexible deployment
Mitel proprietary, industry standard server or virtualized
Distributed, centralised or hosted
Combine traditional and IP telephony
Integrate fixed, wireless and mobile devices
Option to deploy IP telephony over traditional cabling
Analogue, digital or IP public network access
Lower cost hospitality licencing and software support
Proven integration
With common Property Management Systems

22. MiVoice 5000
Cost effective call manager with hospitality applications portfolio
Flexible and secured architecture to address medium and large businesses
SIP-based, fully virtualized (VmWare, Hyper-V)
Address both on premise and private cloud market needs
Answers hospitality needs
Native Voic , IVR, wake-up, tones/announcements
Mitel 6800 SIP phones are fully controlled during check-in/check-out
Mobility for staff & guests with Mitel SIP-DECT, Mitel Mobile Client, MiCollab…
Mitel Triple Play solution
IPTV/VoD, Internet, and telephone for guest’s rooms

23. Mitel SIP-DECT The Mitel 612 DECT Phone Mitel 622 DECT Phone
for the business sector. Its local phone book contains up to 200 contacts with 7 entries each. Its large TFT colour display provides clear graphic displays and ideal legibility even under difficult lighting conditions.
Mitel 622 DECT Phone
high-end wireless phone for the professional. Freely programmable keys make important functions available at a single keystroke.. Equipped with a Bluetooth® interface for a cordless headset.
Mitel 632 DECT Phone
designed for use in tough working environments. The device satisfies industrial standard IP 65 and with a high level of dust protection and jet-water resistance it can be used anywhere outdoors or in production. With special SOS key and alarms sensors, it gives additional value to messaging and alarming solutions.
Mitel 650 DECT Phone
CAT-iq 1.0 certified for HD wideband audio and offers an excellent sound experience. It offers all the user convenience of the Mitel 622d such as a large scratch resistant TFT display, Bluetooth® and USB interface.

24. Mitel Hospitality Portfolio Deployment Options

25. MiVoice Business – Mitel 3300ICP with analog extensions
Some alternative deployments available today
Here we are using Analogue Service Units to support analogue exensions

26. MiVoice Business – Industry Standard Server with analog extensions
Alternatively, a few years ago we introduced the ability to build a centralized high availability analogue system using an industry standard server and AX cabinets
Status ft server (two of everything / hot swappable)
AX cabinets operate in IP > analogue gateway mode (unlicenced)
Any mix of IP and analogue extensions
Up to 5000 extensions

27. MiVoice Business – Virtualized call management
In February 2010 the first virtualised MiVoice Business solution went live in the UK
Treat voice like any other business application in a Vmware cluster
Reduce infrastructure cost by upto 60%
Reduce support cost by a factor of 2
Leverage Vmware security and uptime capabilities
Existing customers can take their software, licences and devices into this environment
Recently introduced MiVoice Business for HyperV

28. MiCloud Hospitality – US
Consolidated network connectivity
Hospitality Applications Suite
Call accounting
Advanced voic
Wake up and reporting
Mobile integration
Guest service information
Guest service ticketing
Guest feedback
Reservations desk
Cloud Communications 3rd party Analog Gateway
with Cloud Applications
Cloud Communications
All IP
with cloud Applications
On Property Communications
Migrate to Cloud Communications
Retain AX as an Analog Gateway
with cloud applications
with Cloud Applications

29. MiCloud Hospitality – EMEA
Consolidated network connectivity
Hospitality Applications Suite
Call accounting
Advanced voic
Wake up and reporting
Mobile integration
Guest service information
Guest service ticketing
Guest feedback
Reservations desk
Cloud Communications
All IP
with Cloud Applications
Cloud Communications 3rd party Analog Gateway
with Cloud Applications
On property Communications
with Cloud Applications

30. Mitel Hospitality Customer success

31. Mitel IP telephones - Administration
Mitel Template for 2010
4/26/2017
W Hotel, Barcelona
SIP telephony in guest rooms
The benefits are
You might use less telephones that would be the case with fixed devices because you are providing the guest with a level of mobility
You may use less PBX ports as some cordless telephones support more than one handset to the base station
By way of example
Starwood’s preferred solution for new builds is Telematrix SIP telehones, typically 1x fixed and 1x Cordless
And the Siemens device you see there, again a SIP telephone, has been deployed by Capella
Incidentally, to ensure SIP compatibility we have a Product Manager for SIP who is responsible for
Developing Mitel’s SIP capability
And managing integrations testing with network service providers and device manufacturers
Mitel IP telephones - Administration
In Guest Rooms
1063_5102

32. Indigo Hotel, London Guest Room Mobility
Mitel Template for 2010
4/26/2017
Indigo Hotel, London
Guest Room Mobility
This is a Mitel 5340 IP telephone. At Mitel we have a concept of buying the basic telephone and adding option modules to it.
The one you see here has both a cordless handset and headset
We use DECT technology … so you have a range of over 100m in free space
On the handset is a mute button and a speed call key
Popular on front desks and lobbys
For a traditional hotel with a long desk and a back office
For an open plan lobby in a boutique hotel
At The Boundary in London
At the Celtic Manor, Venue for the Ryder Cup 2010 is using them in from desk positions
And will use one at the starting hut for the Ryder Cup!
Also at the first Indigo Hotel in the UK (Paddington, London) in the rooms
Which brings us nicely to using this kind of technology in the rooms ….
MiVoice 5340 with DECT Cordless Handset
1063_5102

33. Boundary Street, London
Mitel Template for 2010
4/26/2017
Boundary Street, London
Mobile Applications
Zone 3
Fire Pre Alert- 2.1
Wireless Applications
Fire alarm integration
Back door access
Wine cellar temperature
MiVoice 5340 with DECT Cordless Handset
This is a Mitel 5340 IP telephone. At Mitel we have a concept of buying the basic telephone and adding option modules to it.
The one you see here has both a cordless handset and headset
We use DECT technology … so you have a range of over 100m in free space
On the handset is a mute button and a speed call key
Popular on front desks and lobbys
For a traditional hotel with a long desk and a back office
For an open plan lobby in a boutique hotel
At The Boundary in London
At the Celtic Manor, Venue for the Ryder Cup 2010 is using them in from desk positions
And will use one at the starting hut for the Ryder Cup!
Also at the first Indigo Hotel in the UK (Paddington, London) in the rooms
Which brings us nicely to using this kind of technology in the rooms ….
Jacob Jenson T5
1063_5102

34. Hotel Ermitige, Schonried, Swizerland
MiVoice Office 400 – Mitel 470 Communication Server
Centralized Contact Center supporting 2x Hotels
Dynamic distribution of direct dialling number to rooms
FIAS interface to Hogatex property management system
Mitel 1910 analogue telephones in guest rooms

35. Rocco Forte, Jeddah Opening 2016
MiVoice Business running in a VMWare environment
iConnect will enable guests to use there own mobile device as an extension of the hotel telephone system
Staff will use WiFi BlackBerry devices as wiireless telephones though out the property
MITEL CONNECTED GUESTS

36. Leader in Hospitality Solutions
MITEL - CONNECTED GUESTS
Leader in Hospitality Solutions
24 flags across 100 countries…

37. #Mitel